for me, you have to go right about 3 times to clear it, then get on the number. then go left and spin past the number once, then keep spinning and go to it again. then spin right til you get to the last number.
For MasterLocks, the brand, you have to turn it at least twice clockwise for the plates to reset. Then keep turning until the first number, then turn counter-clockwise until you PASS the first number and head on, stop at the second number. Then turn clockwise again to the 3rd number.