pissed at gamestop

[whitey]

pissed at gamestop

So I bought guitar hero world tour for wii from gamestop a couple weeks ago. This is my first system since genesis and is something my wife and I could both enjoy. To my dismay the drum didn't work at all, didn't turn on...nothing. So I took it back to gamestop and exchanged it without any problem. I excitedly hook it up and start playing. I immediately notice that the red drum pad doesn't work as it should (only a half dollar size spot in the center works and is not sensitive enough, also when I hit it it causes the yellow cymbal to register a hit). Very frustrated now I consult the web for help. It seems this is an epidemic with the wii drum but there is a possible fix. I get a midi to usb cord and run the calibration "fix"...which turns out to not help my problem. Fed up and not wanting to deal with having to try and find a working drum I decide to bag the whole thing and just get my money back. Well apparently gamestop wont give me my money back because "the wii drums are defective".

So they knowingly sold me a defective piece of merchandise without any kind of warning and now won't give me my money back? Thats fine business right there. thank you for listening to my vent. I think I will be going to another gamestop and raising a stink when there are more people around, perhaps that will get me my money.

 

[Rashiminos]

Re: pissed at gamestop

Actually it probably worked well enough for their testing policy, but the sensitivity of the employees varies from store to store. I've had good experiences with a couple of nearby stores. The only problem with the one in them in town are the guys who hang out there as if they have nothing better to do.

You should probably check to see if you can RMA the drum kit with Activision.

 

[ffejrxx]

Re: pissed at gamestop

if you talk nicely to them you can exchange or return consoles/controllers/accessories without any problems

try another store nearby
iirc you have 7 days to return, or 30 days to exchange

all ghwt drum kits are known to be bad

xbox 360 rock band kits will work with ghwt
but not for wii/ps3

 

[pancakeman]

Re: pissed at gamestop

The store had no problem exchanging my guitar, but you have to have your reciept.
Like the others said, it's about finding a good store with good employees.

 

[Ash Housewares]

Re: pissed at gamestop

well he said they let him exchange, but when it was running him in circles with defective equipment they wouldn't let him get a refund, persistence would have to be the way to go here, the manufacterer might also have a better replacement plan given the history of trouble with the hardware

reminds me of fun times with EBGames

I pre-ordered the special edition of MGS3 Subsistence LE and they didn't order as many LEs as they had pre-orders for, and didn't bother to let me know they didn't, that they had a limited supply, or that it was first come first serve

so they dicked me out of my LE entirely

luckily EB is DEAD DEAD DEAD or I'd have to kill them

 

[pancakeman]

Re: pissed at gamestop

Me and my brother went out searching for GH:WT on Halloween, and we wound up going to three different GameStops (among other places) looking for it. At the second one, the idiot behind the counter told us they didn't have any, didn't even bother to look in the storeroom, and then when we left had the nerve to shout after us "Should have pre-ordered!", as if pre-ordering it would have magically produced another copy.

 

[Johnny]

Re: pissed at gamestop

well he said they let him exchange, but when it was running him in circles with defective equipment they wouldn't let him get a refund, persistence would have to be the way to go here, the manufacterer might also have a better replacement plan given the history of trouble with the hardware

reminds me of fun times with EBGames

I pre-ordered the special edition of MGS3 Subsistence LE and they didn't order as many LEs as they had pre-orders for, and didn't bother to let me know they didn't, that they had a limited supply, or that it was first come first serve

so they dicked me out of my LE entirely

luckily EB is DEAD DEAD DEAD or I'd have to kill them

EB games is nit dead. It simply.... merged with the company that owned them and then took the name of the company that owned them.

 

[whitey]

Re: pissed at gamestop

I know I could exchange it for another one but I don't want to deal with having to fix a broken thing, I don't want the game that bad. Of course with my luck I can't find my receipt so thats making it impossible to exchange or return. Despite the fact that I bought it on credit card and they have that on record and any other store on the planet can do returns with that. Oh well, whats 200 bucks right? ****

 

[Johnny]

Re: pissed at gamestop

luck

Yes I'm sure the angel of destiny just swooped down and stole that receipt.

 

[Dondrei]

Re: pissed at gamestop

What happened to EB? They're still huge here.

 

[whitey]

Re: pissed at gamestop

Yes I'm sure the angel of destiny just swooped down and stole that receipt.

Yea because its impossible for me to have dropped it while I was carrying the huge box out of the store, or for it to have fallen out of my pocket. Are you always a dick?

 

[Ash Housewares]

Re: pissed at gamestop

Are you always a dick?

yea, he's pretty worthless as a poster

 

[pancakeman]

Re: pissed at gamestop

Are you always a dick?

Yes .

 

[Johnny]

Re: pissed at gamestop

me to have dropped

So don't blame the store then. If you're careless with the receipt, you could end up losing money.

yea, he's pretty worthless as a poster

Everyone else being productivity personified as we collectivly craft a better future for mankind through the posting on this game based internet forum.

 

[whitey]

Re: pissed at gamestop

So don't blame the store then. If you're careless with the receipt, you could end up losing money.

I think your not listening so I'll make this as simple as possible. NO RETURN PERIOD. have the reciept? still can't return. They weren't even "supposed" to allow exchanges. The guy was just being nice but said he definitely couldn't do it without a receipt.

And even besides that yea I think I will be angry at a store that peddles nothing but technology, but is still so outdated that it can't (or won't) look up proof of purchase in their system since it was bought on a credit card. EVERY other store I have ever been to can, and will, do this. even grocery stores (they even did it once for me when I paid cash).

 

[Ash Housewares]

Re: pissed at gamestop

Everyone else being productivity personified as we collectivly craft a better future for mankind through the posting on this game based internet forum.

well I just said you were a worthless poster, if you want to be a worthless human being don't let me stop you

 

[Johnny]

Re: pissed at gamestop

well I just said you were a worthless poster, if you want to be a worthless human being don't let me stop you

My point is that everything being done and said here is useless social drivel. Don't pretend otherwise.

 

[Rashiminos]

Re: pissed at gamestop

I think your not listening so I'll make this as simple as possible. NO RETURN PERIOD. have the reciept? still can't return. They weren't even "supposed" to allow exchanges. The guy was just being nice but said he definitely couldn't do it without a receipt.

And even besides that yea I think I will be angry at a store that peddles nothing but technology, but is still so outdated that it can't (or won't) look up proof of purchase in their system since it was bought on a credit card. EVERY other store I have ever been to can, and will, do this. even grocery stores (they even did it once for me when I paid cash).

Hmm. Seems we have a problem here...

Technically, Johnny is reading, so he isn't listening.

Stores have restricted return policies for a good reason: fraud protection.

You had an exception, good for you. Don't be ungrateful.

If the store's return policies and procedure for verifying past transactions don't suit you, then don't bring future business to that store. The Gamestop chain might change their policies at a later date, but the cost and training associated with such changes is a bigger issue than you seem to think it is. Otherwise, they would change how they prove purchases "like every other store." Gaming software is not "nothing but technology," and there's no need to adopt state of art sales equipment and constantly revised employee procedures in order to run an honest, successful business in this market.

Furthermore, the proper avenue for dealing with hardware issues is with the manufacturer, and Gamestop did not make your drum kit. They sold you a product under certain conditions that you agreed to when you paid for it. Your recourse with Gamestop is limited to those conditions.

 

[whitey]

Re: pissed at gamestop

Hmm. Seems we have a problem here...

Technically, Johnny is reading, so he isn't listening.

Stores have restricted return policies for a good reason: fraud protection.

You had an exception, good for you. Don't be ungrateful.

If the store's return policies and procedure for verifying past transactions don't suit you, then don't bring future business to that store. The Gamestop chain might change their policies at a later date, but the cost and training associated with such changes is a bigger issue than you seem to think it is. Otherwise, they would change how they prove purchases "like every other store." Gaming software is not "nothing but technology," and there's no need to adopt state of art sales equipment and constantly revised employee procedures in order to run an honest, successful business in this market.

Furthermore, the proper avenue for dealing with hardware issues is with the manufacturer, and Gamestop did not make your drum kit. They sold you a product under certain conditions that you agreed to when you paid for it. Your recourse with Gamestop is limited to those conditions.

seriously? hes "reading not listening"? did you honestly have to bring up that distinction? wow

I most definitely will not be shopping at gamestop ever again. I guess what I was trying to get at is that I find it rather hard to believe that a relatively new store like gamestop doesn't have any kind of record keeping for what was bought and who bought it. In fact they must have a record keeping on their system other wise they would probably have a tough time with inventory and taxes etc. So I think the only "problem" here is showing the employees how to look the stuff up. And since this really doesn't take too long to do, it leads me to believe they just don't want to. which is their choice, obviously, I just feel its a pretty poor choice.

I agree, and have emailed the maker of the drum kit and am waiting for a return email. The problem is that gamestop KNOWINGLY sold me a defective item without so much as a word about it. This is illegal to do with cars (lemon law) but for some reason I guess it doesn't apply to other things. Check that, I just looked it up and apparently that law applies to other things as well, but I need to hire a lawyer, which isn't really worth it for $200. Its just bad business, thats all it boils down to, which was my original complaint, but somehow all this other crap got involved.

 

[Rashiminos]

Re: pissed at gamestop

seriously? hes "reading not listening"? did you honestly have to bring up that distinction? wow

Until people can return to demonstrating that they know the difference, why not?

I most definitely will not be shopping at gamestop ever again.

:funnyabove: Have fun with that.

I guess what I was trying to get at is that I find it rather hard to believe that a relatively new store like gamestop doesn't have any kind of record keeping for what was bought and who bought it.

Relatively new as opposed to what?

In fact they must have a record keeping on their system other wise they would probably have a tough time with inventory and taxes etc. So I think the only "problem" here is showing the employees how to look the stuff up. And since this really doesn't take too long to do, it leads me to believe they just don't want to.

Or their inventory system was not designed to work with random customer queries prompted by return/refund/exchanges, and informal attempts to work around this limitation exposes Gamestop to other more significant risks. Whether this design was a result of policy or just an oversight does not imply that employee training is deficient or that the employee in question just didn't care.

which is their choice, obviously, I just feel its a pretty poor choice.

I'm sure gamestop has an email address that you can send complaints too.

I agree, and have emailed the maker of the drum kit and am waiting for a return email. The problem is that gamestop KNOWINGLY sold me a defective item without so much as a word about it.

I doubt this is the case, as they will test used products in front of you to show that they work. If it's in the original package and hasn't been tampered with, it's not their problem. Your assertion that they intended to deceive you is almost certainly wrong. One of the reasons you mentioned below..

This is illegal to do with cars (lemon law) but for some reason I guess it doesn't apply to other things. Check that, I just looked it up and apparently that law applies to other things as well, but I need to hire a lawyer, which isn't really worth it for $200. Its just bad business, thats all it boils down to, which was my original complaint, but somehow all this other crap got involved.

Of course it is, but GameStop didn't become a chain by following a consistently bad practice in all of its stores. Your individual case does not necessarily reflect on the whole, and it does not seem that you have given the more likely possibilities due consideration.

Edit:One of the reasons being that without that receipt that you happen to have lost, they don't have sufficient reason to believe you are the person who purchased those items on the other day even if they did look it up. The employee (if it's the same person) may or may not remember you, but his/her job is more important at this point.

Perhaps if you wanted to suggest GameStop adopt photo identification standards for its customers.:whistling: