My E-Mail to Blizzard, and their reply. From: [email protected] Add to Address Book To: [email protected] Subject: Re: Diablo II LoD - Realm Down help Date: Fri, 3 Jun 2005 15:53:24 -0700 Hello Dave, You may need to exit any programs you have running in the background that may be causing you to get Realm Downs. We recommend running in a selective startup if possible. If you are not able to run in a selective startup, please try closing background applications manually. Selective Startup: For Windows XP/ME users: Click Start and select Run, then type "msconfig" and click OK. In the General tab: 1. Choose Selective Startup 2. Disable (uncheck) Load startup items 3. Click OK and Reboot For Windows 98 users: Click Start and select Run, then type "msconfig" and click OK. In the General tab: 1. Choose Selective Startup 2. Disable Process the config.sys file 3. Disable Process the autoexec.bat file 4. Disable Load startup group items 5. Click OK and Reboot Close background applications: Windows 95/98/Me: 1. Press the Ctrl, Alt, and Delete keys at the same time. A dialog box will display the active programs. 2. Close all active programs except explorer and systray, one at a time, by selecting each program and clicking the "End Task" button. 3. Repeat these steps until all programs except explorer and systray have been closed. Windows 2000 users: You will need to make sure that you are logged in as an administrator and that you have disabled all the non Default Processes - ("http://support.microsoft.com/default.aspx?scid=kb;en-us;Q263201"). Please use the link provided to view the list of default processes in Windows 2000, Knowledge Base Article Number (Q263201). Windows XP: 1. Press the Ctrl, Alt, and Delete keys at the same time. 2. Select the Task Manager button. 3. Select the Applications tab. 4. Close all active programs, one at a time, by selecting each program and clicking the End Task button. 5. Stop or uninstall any antivirus and/or firewall programs you have installed. 6. If your system locks up, turn the power off (waiting 10 seconds) then back on. 7. Note: If your system does lock up or reboots you may need to contact your computer manufacturer to find out how to close these programs for your system. Sincerely, Justin K. Blizzard Entertainment Technical Support Representative Customer satisfaction is a top priority here at Blizzard Entertainment, and we would like your feedback on the level of service you have received. Please feel free to provide such feedback at the following web address: http://www.blizzard.com/support/?id.../3/2005 3:48:20 PM&[email protected] -----Original Message----- From: [email protected] To: Online Support Sent: 6/3/2005 2:24:52 PM Subject: Diablo II LoD - Realm Down help I have been having a serious problem with Realm Downs. Not when transferring, but after EVERY game I get one. No matter how long I'm in the game, when I click Save & Exit, it takes me back to the Login screen 'Querying gateway, connecting to fastest server', etc. Then when I type in my password and hit enter, I get realm down from times varying from 10 minutes to 3 hours. This just started a short time ago, and I never had any problems like this before. It seems like this problem started right when World of Warcraft was released. I use a 56k modem- if that makes any difference. People have told me that is the reason, yet I've been playing for a long time and never even got realm down more than three times in the past couple of years, except now its every 10 minutes. Please help Dave XXXXXX, USEast. (The X's is where I put my name.) Well, to anyone with the same problem as me, I suggest you try this! I sat in Blizzard Tech SUpport for an hour and 30 minutes yesterday and all I got told was "Realm downs are caused by joining/leaving games too fast" yeah, and that didn't help one bit. Try this, everyone. Even if you don't have Realm down problems. After I used Justin's advice and did a selective startup, not only were my Realm Down problems fixed, but my computer is also much, much faster. It used to lag bad when I started it up, but now it runs like it's been on for awhile as soon as I turn it on. Thank you, Blizzard. For once you actually helped. For anyone who is having technical problems, E-Mail [email protected] about it. I emailed it yesterday, and the reply was in my inbox as soon as I woke up.