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Help, I'm stuck!

Really hope someone knows the solution to this - my summon necro killed andy in a privy game, then joined a public game to complete act2. We went to the claw viper temple, but there was no viper ammy for me - I tried to pick one up, and it says "I can't!" :rant:

Checked quest log, it says Quests 2 and 3 (the horadric staff quests) have been completed. I have no staff, and can't go anywhere. So now I'm properly stuck in act2 with nothing completed.

Please, anyone?
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