Fixes to Common Diablo III Beta Problems Hi guys, figured I'd put this up here in case someone is having issues. This is tech support, not account support. We cannot help you with password/other account problems. If you are reading this for the open beta weekend, and you are having an issue with the login, then just make a new bnet account for the weekend. There's quite a few bugs still in the system due to the trial program that have no current workarounds. These will probably disappear once the release client is out. The Launcher is stuck at "Updating 0%" For windows, hit ctrl+alt+del, and bring up the task manager. Don't close the launcher. Find agent.exe (or agent(x86).exe) and right-click it, then hit end process (kill it). The "play" button should light up, allowing you into the game. A gray pop-up box is stuck at "Updating" This one is a bit more complicated. In order to fix this, you must have hidden files showing on your system. To enable this option, follow these instructions for Windows 7. I believe they are the same for Vista. For XP, follow these instructions. Make sure that the launcher and agent.exe have both been killed in the processes list in the task manager (refer to previous solution for instructions). After that is done, go into My Computer and find C:\ProgramData. It may not be the "C" drive depending on how your computer is set up-simply find the program data folder on whichever drive you installed the game to, but if not there, then check the first drive in the list. In C:\Program Data, you'll see a Battle.net folder. Delete it. Don't back it up or rename it, just delete it. After that, find the C:\ProgramData\Blizzard Entertainment\Cache folder. Delete it. Like the other, don't rename it or move it, just delete it. Re-start the launcher. The gray pop-up box will come back up, and it will appear to be stuck again. Just give it a minute as this time it actually is updating the files (because you deleted them). The launcher will pop up and you'll be able to resume playing. If the pop-up box sticks for more than two minutes, kill agent.exe and the launcher (if active) and re-start these steps. It's rare that this isn't fixed on the first go, but it happens. Textures are missing/flickering, and projectiles are not showing Re-start the client. Exit the game, exit the launcher (if it remains up) and, if necessary, kill agent.exe in the task manager, processes list. Sometimes alt-tabbing will fix one of the problems, but currently the only fix for all three is to restart the game. I'm not sure what causes this and I don't think Blizzard is either. I'm lagging relentlessly It's a stress test. We're all lagging relentlessly. It's supposed to be this way. I'm having other issues, encountering bugs, etc. Step 1: Visit this thread which will list things that are not bugs. Step 2: Visit this thread which will list known issues to the game, and sometimes a workaround for them. Step 3: If you've encountered a bug that hasn't previously been reported, then post about it with as much detail (and screens/video if possible) to this forum: http://us.battle.net/d3/en/forum/3355035/ I can't pick up the lore book "The History of Tristram" and the Skeleton bestiary isn't playing! These are known bugs. Excruciatingly well known. For the love of god please don't post about it. The Login button is grayed out Seems to be some confusion over this because Blizzard made you make a battletag to get the beta. You don't log in with your battletag, but with the email associated to your battle.net account. It is in the format "[email protected]" I'm receiving Error #X while trying to log in If you are receiving an error after the game tries to authenticate, it is an issue with the server. Just wait and try again. If you are receiving an error that says more than just an error number, then this is a well-established error that likely has a workaround, and feel free to ask about it. Update from Blizzard: Failed to read a required file error Regrettably the only thing I think can be done about this is deleting the entire Diablo III Beta folder in C:\Program Files, and then re-downloading the client. If you are encountering a problem not on this list, please post it to this thread and we may be able to help you.