Don't feel so bad if you think you're not tech savvy until you've read this.
End-user: "IT?"
Raffy: "Yup."
End-user: "I'm having Internet trouble, can't access a website."
Raffy: "Ah ok. Can you tell me what browser you are using?"
End-user: "Microsoft Word."
Raffy: "Errr...ummm....*tries not to laugh*...what do you click on to get on the Internet?"
End-user: "An icon on the desktop."
Raffy: "Good. What does the icon say?"
End-user: "Internet"
Raffy: "Is it Internet Explorer?"
End-user: "Yes, I'm on the Internet."
Raffy: "I'm checking the browser..."
End-user: "I don't know. How do you do that?"
Raffy: "Can you get on the HELP tab on the Menu on top of the screen?"
End-user: "What menu?"
Raffy: "If you look on top of the screen to right, you'll see HELP"
End-user: "Ok I see it."
Raffy: "Click on it."
End-user: "You mean click on it?"
Raffy: "Yes, CLICK ON IT" *trying not to get pissed."
End-user: "Okay something came up."
Raffy: "Click on About"
End-user: "Click on it?"
Raffy: "Please click on it."
End-user: "Okay clicked on it."
Raffy: "What does it say?"
End-user: Internet Explorer 7.
Raffy: "Okay, that's your browser."
End-user: "Uhuh. That's the browser. Cool. Didn't know that. Can you try to solve my problem now."