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Diablo 3 Collector's Edition from GameStop - Missing Content!

Discussion in 'Diablo 3 General Discussion' started by chrisblackgb, May 12, 2012.

  1. chrisblackgb

    chrisblackgb IncGamers Member

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    Hi All!

    Just received my two copies of D3 CE and...

    In both of them I am missing Diablo 3 Guest Passes... and in one of them there is not SOUNDTRACK DVD/CD!!!!!!!!!!!!!!

    Outrageous!!!!!!!!!!

    See what you guys think and post below if your one is ok.

    -Chris
     
  2. chrisblackgb

    chrisblackgb IncGamers Member

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    Re: Diablo 3 Collector's Edition from GameStop - Missing Content!!!!!!!!!!!!!!!!!!!

    Already sent emails to Blizzard via Tickets and to GameStop to get to the bottom of this.

    I want my money back!

    What happened to famous Blizzard Quality? There is not Quality control by the looks of it!!!!!!!!!!!!!!!!!!!!!!!

    Absolutely ridiculous!
     
  3. stiG

    stiG IncGamers Member

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    Re: Diablo 3 Collector's Edition from GameStop - Missing Content!!!!!!!!!!!!!!!!!!!

    Yeah! That's ridicilous, for sure! Meantime you can upload cinematics:)
     
  4. chrisblackgb

    chrisblackgb IncGamers Member

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    Re: Diablo 3 Collector's Edition from GameStop - Missing Content!!!!!!!!!!!!!!!!!!!

    ;-CCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCC It is not funny ;-C


     
  5. JWBS

    JWBS IncGamers Member

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    Re: Diablo 3 Collector's Edition from GameStop - Missing Content!!!!!!!!!!!!!!!!!!!

    Leave some exclamation marks for the rest of us, there is a limited amount!!!!!!!!!!!!


     
  6. chrisblackgb

    chrisblackgb IncGamers Member

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  7. chrisblackgb

    chrisblackgb IncGamers Member

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    Re: Diablo 3 Collector's Edition from GameStop - Missing Content!!!!!!!!!!!!!!!!!!!

    How sympathetic of you...


     
  8. Ulyssesjelly

    Ulyssesjelly IncGamers Member

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    Re: Diablo 3 Collector's Edition from GameStop - Missing Content!!!!!!!!!!!!!!!!!!!

    Yeah, this a thousand times.

    And Chris, just chill out. (I know it's tough.)
    You wrote messages to Blizz and Gamestop now all you can do is wait for an answer.
    It's unlikely that they just write something like "Deal with it!" back.
    I bet Gamestop will compensate you.
    And about that so called "Blizzard quality".
    I would assume that Blizzard has not much to do with the manufacturer making a fault.

    Best luck and all dude! :)


     
  9. chrisblackgb

    chrisblackgb IncGamers Member

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    Re: Diablo 3 Collector's Edition from GameStop - Missing Content!!!!!!!!!!!!!!!!!!!


    Thanks mate, I am pretty chilled... just annoyed really ;-P


     
  10. damars

    damars IncGamers Member

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    Re: Diablo 3 Collector's Edition from GameStop - Missing Content!!!!!!!!!!!!!!!!!!!

    i think you should stick it to them by uploading the cinematics for us
     
  11. chrisblackgb

    chrisblackgb IncGamers Member

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    Re: Diablo 3 Collector's Edition from GameStop - Missing Content!!!!!!!!!!!!!!!!!!!

    Blizzard have spoken:

    This is the latest response from Customer Support:
    Hey there,

    Thanks for getting in touch about this issue.

    In order to resolve this problem, you will need to contact the retailer from whom you purchased the game, who should replace the missing content or offer you a replacement copy. Unfortunately, in these cases we are unable to supply replacement box contents, so any problems which arise will need to be resolved via the retailer.

    Hope this helps, and have a great day!

    Regards,

    Makkterne

    English Game Master Team
    Blizzard Europe
     
  12. OldDirtyNapkin

    OldDirtyNapkin IncGamers Member

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    Re: Diablo 3 Collector's Edition from GameStop - Missing Content!!!!!!!!!!!!!!!!!!!

    Walmart pre-orders are backup as of 5/12 @ 2pm edt. go there now!
     
  13. joeb

    joeb Banned

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    Re: Diablo 3 Collector's Edition from GameStop - Missing Content!!!!!!!!!!!!!!!!!!!

    Glad I read this. Ima check mine before I leave best buy, if its still open hahaha.
     
  14. Whiggles

    Whiggles IncGamers Member

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    Re: Diablo 3 Collector's Edition from GameStop - Missing Content!!!!!!!!!!!!!!!!!!!

    Sorry to hear this, Chris. I got mine from Gamestop too and as soon as I read your post I did an itinerary check to make sure everything was present and correct in mine. I know that's not much of a consolation, but it looks like you've just been really unlucky. I hope Gamestop sort this out for you pronto.
     
  15. Darkmere

    Darkmere IncGamers Member

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    Re: Diablo 3 Collector's Edition from GameStop - Missing Content!!!!!!!!!!!!!!!!!!!

    Don't use the key, and take the box back to gamestop to exchange boxes or at least check with them first. That's what sane people do, instead of freaking out on internet forums to people who can't help you.
     
  16. saint_of_killers

    saint_of_killers Diablo: IncGamers Member

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    Re: Diablo 3 Collector's Edition from GameStop - Missing Content!!!!!!!!!!!!!!!!!!!

    I hope I'm allowed to open it and check the contents at my GameStop (they know me by name, so they know I'm legit). So far, Chris is the only one I've heard having this problem, so hopefully it isn't a common one...
     
  17. chrisblackgb

    chrisblackgb IncGamers Member

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    Re: Diablo 3 Collector's Edition from GameStop - Missing Content!!!!!!!!!!!!!!!!!!!

    I might be the only one with a missing CD but a lot of people do not have Guess Passes... even them:

    http://www.youtube.com/watch?v=Oymr...hje52QW_p1cqT58&lch=email_reply&feature=email

    So it is not just me...

    Whiggles, did you get your GPasses?

    @Darkmere: We do not have GS shops in the UK, as far as I know at least... it is all online and I emailed them twice already (once initially and second time when Blizzard answered). I am just trying to make people aware that this stuff happens, you do have to be rude but I guess that is the easy way...

    Darkemere mode on: Thanks a lot to all SANE people for kind responses. Darkmere mode off
     
  18. Darkmere

    Darkmere IncGamers Member

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    Re: Diablo 3 Collector's Edition from GameStop - Missing Content!!!!!!!!!!!!!!!!!!!

    You never mentioned anything about mail orders and I don't know you personally. You also used quite a bit of punctuation, so yeah that does lead people to make certain... assumptions about your mental health. :propeller:
     
  19. Dyz

    Dyz IncGamers Member

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    Re: Diablo 3 Collector's Edition from GameStop - Missing Content!!!!!!!!!!!!!!!!!!!


    http://www.joystiq.com/2011/08/24/gamestop-intentionally-removing-deus-ex-onlive-coupons-from-reta/


    Nothing from gamestop would surprise me, since I have had the above problem + others.


     
  20. DerekJCEX

    DerekJCEX IncGamers Member

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    i think it's very likely it was a gamestop employee taking out the guest passes. just return it and tell them to get you a new box
     

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