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Battlenet - Joining different difficulties

Hi,

I recently entered Hell difficulty but would like to join some NM level players in their quests to help them out. But now when I join it's all Hell level games. How do I make visible the NM level (or even normal) level games?

I saw higher level characters enter games back when I was low level so how did they do it? All I can do is create games with different difficulty.

Thanks