Fans kept a thousand+ post thread going all season, trying to crowd source knowledge about where to find some ultra-rare cosmetic items. During the struggle CM Nevalistis kept popping in with encouragement, while refusing to provide hints/spoilers for the struggle. It was all great fun, until fans began to suspect that the items were actually impossible to find. And then finally Wyatt dropped in to confirm that yes, the search was impossible.
Unfortunately, it turns out we made a mistake. Instead of making the items extremely rare, they did not appear at all. The development team is sorry for this huge misstep on our part — we know that our mistake caused many players to spend hours trying to locate items which we now see in hindsight was a wild goose chase.
How did this happen? Testing something that is intentionally extremely rare means we need to use some dedicated testing techniques. Our team uses a combination of code reviews, simulation and cheat codes to verify functionality. Sometimes things can appear to work correctly in parts, but malfunction when they are put together. For example, in the case of the Pennant, we were able to verify that individual portions of the criteria to obtain the Pennant functioned correctly, but the end to end process resulted in the Pennant being unattainable once the patch went live.
The dev team messed up and we’re sorry. We erroneously told our community team (including Nevalistis) that the Harvest Pennant could drop. We can’t make it right overnight but we’d like to start with two changes:
1. We’ve certainly learned our lesson, and going forward when things are intentionally this rare, we’ll have new testing procedures to make sure a similar mistake doesn’t happen again.
2. Although we cannot provide direct restitution to the individuals affected, we’re going to have a 48-hour Double Blood Shard Community Buff for this weekend.
The post is from Friday, so that weekend Double Shards buff was the one we just enjoyed last weekend. These ultra-rare items will presumably be findable in the next season, once the bugs are fixed. You’ll find them, won’t you? Don’t you want to be pretty?
The items were findable when the current patch was under testing months ago — click through to see them from the v2.4.1 PTR.