News on RMAH Issues

A number of new Blizzard posts on RMAH issues today. First is news from Cisgo, reporting something that took me by surprise. There’s sales tax charged on RMAH purchases?

I made a purchase on the auction house and noticed I was charged sales tax. I have been using other legal RMAH products since 2005 (Station Exchange, Live Gamer, etc.) and never seen or heard of sales tax on player to player virtual goods transaction. I think it is bad enough that Blizzard represents a 15% PayPal transaction fee when they are only paying 2.2% to PayPal (transfers are free) and pocketing the other 12.8%. I would think that would be enough (along with the $1.00 fee) considering the highest transfer fee I have ever seen in any other service was 10% total sale without any other Mickey Mouse fees.

Any accountants out there that wish to take a stab at this and reply I would appreciate it, thanks.

This is probably buried in the RMAH ToS that no one reads until it’s too late. Maybe everyone’s paying California’s quite high state sales tax on sales, since that’s where Blizzard’s located? Or just US residents? Or just California residents?

Other fans had other technical problems with the RMAH, and a few of their queries got replied to on the forums.

Bobby Kotick reacts to the RMAH launch.

RMAH Will Not Allow PayPal Setup

I noticed that the auction house was back up, so I figured I’d try out the USD function. Now, mind you, I’d been trying to locate the information on how to set up a PayPal account to receive since the game launched, but the information is rather cleverly hidden or non-existent. So, I tried it in-game, and was surprised to learn that the auction house offered to let me set up an account in-game. Naturally, I decided to try it.

Nothing happened. “Click Ok to set up an account now” was the message, but absolutely nothing happened. I clicked it once and the message stayed. After about a minute, I clicked it again and the dialog box closed, returning me to my auction listing (which still would not process).

So, I’m honestly confused as to how this is supposed to work. The site offers no information on setup, the in-game client refuses to function, and the forums are devoid of any useful topics (as expected). Can I ask a Blizzard representative to point me in the right direction?
Lylirra: This is an issue we’re looking to address. In the meantime, if you’d like to set up a PayPal account for use on the real-money auction house (which will also include setting up SMS Protect), you can start that process here:

There’s also some additional information about setting up Balance and PayPal here.

My account has a Paypal Attached however when i change the option to use Paypal it still is saying my Paypal isnt attached.
Lylirra: For clarity: have you set up that PayPal account for use in the real-money auction house? There’s a separate process for that:

If you’ve already done this, please let me know.

When I follow the link and select continue to paypal, and then log into paypal I get this message
Lylirra: Have you synced up a PayPal account with your account? Here are the steps.

Just rechecked and yes my PayPal is setup and listed under my options. Just won’t let me sell via PayPal still.
Lylirra: Looks like everything is set up fine on your end. Would you be willing to exit the game, wait for a bit, and then try again? There may just be an odd delay in the game recognizing your PayPal account.

Amazing how complicated it is to give Bobby 30% of your transaction, isn’t it? There’s more of the same in another blue post, if you click through to see it.

How long to get $ to bnet balance? 24 hours ago i transferred 10 bucks from my credit card, just to have a bit of cash in my bnet balance… Yet its still “queued”.. How long does it take?
Lylirra: Adding funds to Balance typically takes between 3 to 5 days when using a credit card. Other types of payment transfer might take a bit longer.

Another player already linked this post, but I’d encourage you to also check out the Balance FAQ. Should cover most of your questions. 🙂

I’m not a genius, but I would like to think that if something is well documented, I can figure it out just by reading the docs.
Lylirra: You buy items with multiple different types of payment — including PayPal and credit cards. It’s not required that you use Balance specifically.

You can also collect the proceeds of successful sales via PayPal, too. The other option is, of course, Balance.

I’m sorry that wasn’t immediately clear. 🙁 If you have some time, there’s quite a few resources related to the real-money auction house here.

Anyone dipped toes into the RMAH yet? Reports I’ve heard are that prices are still all over the place, with most people listing items for vastly more than they’re worth, just hoping to get lucky. Anyone found bargains? Hoping for a profitable resale? Or are you so disgusted by the P2W that you’re just counting the minutes until TL2’s launch?

We have a quick ‘n’ dirty poll going on on our Facebook page right now which asks the question “Will you use the newly launched RMAH?” – Yes, right away. I have gear saved up or I’m going to wait to see how it goes first or No intention of using the RMAH.  Which category do you fall into?

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19 thoughts on “News on RMAH Issues

  1. Not to mention the whole SMS Protection problem people are having without a data plan attached to their phone. -or can’t use with a pre-paid phone.

    -This effectively cut me out of the whole RMAH dealio. 🙁

      • I agree. They should have scrubbed the mass auction house and increased player communication, which would have lead to better trading. I farm gold and don’t even pick up gear in act II inferno because everything people want comes from III/IV. It’s fucking ridiculous.

    • sucks to live in America, Europe doesn’t have those ridicules charges to receive texts, i don’t know how you all put up with it….

  2. Has anyone in the EU managed to attach Paypal to their account? I’m in the UK and I’m not seeing it as a payment option when I try to set it up, just various credit/debit cards…just my problem?

    In case anyone wonders, we *should* be able to add it in the UK, I saw it on a FAQ page earlier.

    • I live in the UK and have my Paypal account attached, it gave me the option to up front so not sure what’s going on there 😕

      • Hmm :/ Can you see that it is attached in your account anywhere on the website? I’m wondering if I did it ages ago and have just forgotten 😛

        EDIT: Lol – yup ok so I attached it ages ago, well at least it’s working!

  3. I really don’t understand why someone would pay to take the fun out of the game… I mean, we’re playing this game to find items… right?

    • Yes but there’s more to it; you’re playing the game to find items, which can then be sold for real money to another player from which Blizzard gets a fat cut of profit.

      TL;DR, you’re playing the game so Blizzard gets $$$.

  4. why find items? to become strong? this is most peoples goal, finding items is just a means to an end, so why not use a short cut?

  5. overall its pretty good. you can buy directly with a credit card, small sales you get the items right away, larger ones there is a delay (was a few hours, not sure the time frame/process for this review). as a seller you are delayed by it seems 24h to get the $ to your bnet balance, i dont know the time to paypal yet.

    prices are firming up in the areas i pay attention to but we really need to be able to find the ‘true’ value of gold for the economy to balance.

    with regards to set up, one just needs to follow the directions! i dont mind adding a mobile authenticator, its free.

    for the qqers, 15% is a small price to pay to access the largest market and all the hoops bliz is making us jump through mitigates shady dealings.

  6. I’m curious about this sales tax thing too, as a Californian. Not really intending to use the RMAH, but just keeping an eye on it 😉 Anybody sort out who exactly is being charged it?

  7. New Jersey here, my auction was a buy out for $24.99. A sales tax of $1.75 was added and my Battle Net account deducted $26.74. Sales tax is news to me, never seen that in any other game’s RMAH.

    And to the above guy %15 is a large cut when comparing other game’s RMAH fees for PayPay cash out. PayPal transactions cost %2.2 that is all, the rest of the %15 goes to Blizzard which is excessive. There is no question that it is a good service, however the fees are very steep.

  8. I just tried to use the RMAH for the first time tonight. I had everything setup: Verified Paypal and confirmed on, Mobile Authenticator, SMS Protect, etc. I bought an item and then Paypal sent me an email informing me that $X was send to Blizzard. Then I get a email from Blizzard saying that the auction was under review and it may take up to 24-48 hrs to process.

    I was still ok at this point when suddenly I was locked out of D3 mid-play with a popup saying that I was suspended. Checked my email and found out that I was suspended for an auction house related issue. Searched the web and turns out that there are tons of people who got banned/suspended for just using the RMAH. I submitted a ticket to protest this absurdity but apparently the fastest way of resolving this is to call customer support. But of course, customer support is super-swamped and can’t even take my call.

    Not sure why this happened. My paypal is verified and confirmed and I have used it for other things. My address on paypal and is exactly the same. I even got a SMS protect prompt when I bought the item.

    So just FYI for the rest of you who are considering using the RMAH, there is a possibility that this might happen to you. Even if Blizzard unsuspend my account promptly, I would be wary of using the RMAH again.

  9. Don’t worry ViaPhoenix

    I’m sure they are going to resolve this issue ASAP. The last thing they want is money sitting on the table. Number one priority right?

    Now if we can just get them to finish making Diablo 3 after most of us just paid $60 for what seems to be a beta at best.

    Crossing my fingers. This game I feel still has potential..

  10. Has anyone else noticed how 80% of Diablo 3 news since release has been about login problems, hacked accounts, authenticators, office raids, law suits and real money microtransactions?

    What have you done to this game, Blizzard.

    • All logical.

      Blizzard tries to beat the multi billion dollars illegal gold and hacking industry.

      And those crime organisations react in an orchestrated way shielding behind so called players.

      The same happened already to the music industry and the duping/copying of the video industry.

      These guys feel threathened by the in game controls of Blizzard’s new on line tools.

      If the on line policy and in game RMAH succeeds …..These guys will loose millions of dollars in the future in other massively played games

      That’s what you see…

  11. Folks might want to check the laws in the U.S. as far as the sales tax goes.
    Keep records of transactions, ect. The IRS might have something to say if their pockets are not lined.

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