New Downloader REQUIRED for EU EN/DE Clients

Blizzard Europe has posted a new downloader/installer that everyone on the European Server, who has downloaded the English or German versions of the game, needs to grab. This is not necessary if you pre-downloaded the US version, or any EU version other than German and English, but you MUST get it if you’re using the EU US/DE client. Or you will not be able to play the game.

We became aware of an issue affecting the previously available German and EU English versions of the digital install downloader for Diablo III, which would not download all the necessary files. If you’ve pre-downloaded the digital version of the game in these languages before 10:00 AM CEST (9:00 AM GMT) on Saturday May 12, you must obtain the new downloaders to be able to install properly once the game is released on May 15. We apologize for the inconvenience, and ask that you please let friends and acquaintances know so they can begin downloading the working installer that’s now available.

See the update for the EU and DE versions, for Mac and PC. As the update says, download the installer, put it in the same folder that you ran the 7.6g download/install in previously, and it’s a small and quick update. It took me about 30 seconds to DL and install this whole update.

As Blizzard recommended earlier this week, they strongly suggest that you download the client in advance, especially if you’re going with the digital purchase, since the bandwidth will be quite bottlenecked come launch night. If you haven’t done it yet, now is a good time.

Tagged As: | Categories:, Blue Posts, Hardware & Tech


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  1. Thanks for the info!
    Glad this is no biggie.
    Would’ve been a pain to redownload the whole 7.6gb.

    • which i had to do anyway for the mac version of the normal US downloader – stupid thing was bugging out and making me redownload, i only realised after the 4th time that it was not checking my download location for the files then only downloading the required parts that were not present, instead it was redownloading the entire 7.6GB file over and over (my internet is that fast that i didnt notice how much it was downloading)
       about 28GB later…….. /WRIST

  2. That was quick, think it downloaded only about 50mb.

  3. it overdownloaded so i gues its fine!

  4. Doesnt work for me. Tries to install the whole 7,6 gb no matter what I do. 

    • do NOT put it in the
      ‘C:\downloads\Diablo-III-8370-enGB-Installer’ folder (or where you saved it)
      but instead use the parental folder when setting up the installer:
      ‘C:\downloads’ since the installer itself then creates the ‘Diablo-III-8370-enGB-Installer’ folder.

  5. How can I know what I downloaded (us or eu)?
    If its the US then is it ok?

    • The blizz downloader name and the folder created by it should contain the version you got. 
      For example: Diablo-III-8370-enGB-Installer, this is the EU/English version.
      It wasn’t a big deal for me, the new downloader had to download only ~50 megabytes.
      Also, if you got the US version, you should be fine I think.

    • Also, if you got your download via your account (rather than in a link in one of our news posts)  then it was by default your appropriate version for your home server. So if your account is in the Americas region, then didn’t serve you the EU version of the client.

  6. Ok, check your bnet folder Application Data\\Setup\
    If there is diablo3_enus then its the US version I guess.
    Someone from support should confirm if this works.

  7. enGB = EU 
    enUS = US 

  8. Thanks for the heads up. Black magic shall not bar my way (to install the game properly!)

  9. Thanks for the heads up!

  10. Seems bottlenecked to hell anyway. Downloaded 550mb in about 5 mins, now it says the remainder will take 5 or sometimes up to 15 hours.

    /nvm, deleted everything and started again, 33 mins.

  11. This is ridiculous. I live in Europe, bought the game and the client suggested that I download was the enUS one. Now Blizzard employees seem to suggest that this client might not work at launch? What?

    • That’s why they gave us links for the new installer?

    • It will work at the US launch, so 9 hours after the EU launch.

      • I think it will work right away, if the correct region is chosen in the settings. The server has to check the region of the player account, not the client. Otherwise, US player would be able to download the EU client and play after the EU launch.

        (I know this contradicts what a couple of Blizzard community managers have said)

        • You can’t change the region in the settings until Global Play becomes active. Also an American can’t use the EU client (or any other client) to play after EU launch, because it’s still locked for US IPs.

          But maybe my understanding is wrong and you’re right.

        • “Otherwise, US player would be able to download the EU client and play after the EU launch.”

          US players can do this. You just have to register a new account that’s made on the EU server, since it’s from your account that Bliz determines where you are located, your “home server.”  The problem is that you only get RMAH on your home server, so if you do this just for the 9 hour head start and plan to play on the US server alwyas after launch day, you can’t RMAH on it.

  12. The good thing is we’ll have a lot of time to install the game on Monday, so if something goes wrong we can always re-download.

    • I wouldn’t be so optimistic. Most probably download servers to be overwhelmed, so the download speed might be very low

  13. Everything works ok. Just make sure you install in the parent directory where you first installed. Should take about 30 minutes (including the overwriting of the old files)

  14. Omg, this is turing into a right joke.
    People with no computer knowledge are going to have a nightmare getting the didgital copy working.
    I’m get a boxed copy from the store so hope there will be no problems with that 🙄

    • I’m fully expecting digital pre-download data and disk data from the boxed version to be same. Boxed versions might just have to download this on Monday/Tuesday as well and Blizzard just wants to make sure the pre-download customers are already largely out of the way when that happens.

      • So your saying people who buy the boxed copy won’t be able to play because of this ?, So many people are going to be returning the boxed game for a refund if they can’t get it to work.

        Hmm worst case, register key and download the new client instead of installing of the cd.

        I’ve asked bashiok about the boxed copy, post my awnser if he replies.

        • I’m expecting a lot more customer rage fun originating from the fact that during the first hours after launch, some people may have to find the region option that’s hidden in the game settings somewhere in order not to receive login errors.

  15. Hey guys, 1 quick question, if i installed the Brazlian version i don’t need to redownload it?

  16. I just re-download entire game, i like to watch how fast the numbers on my screen are moving when downloading such a game…

  17. Wait, we’re supposed to download the client in advance ‘especially’ if we’re going with the digital edition? Does that mean you’re also supposed to download the client for the boxed version?

    … Then what did I buy the box for?!

    • You can use the disk instead, it’s just an option so you don’t have to postpone installation until after you get the box. And you bought the box most likely because the digital version’s price is too damn high.

  18. I can’t belive the boxed copy will have this issue.
    If it is so they would of release a product that no one can use without various tech fixes.
    If the boxed copy doesn’t work out the box there will be mass returns refunds and a huge customer service nightmare, plus lost income of millions.

  19. I agree. What was confusing me was the intimation that preloading was recommended even for people who’re getting the boxed version, despite it being previously said that installing from disc and decrypting preloaded files would take roughly the same amount of time. Is there something I’m missing, or am I reading too much into it?

    • Of course the box copy will work fine.
      Blizzard must have taken a retail copy and installed it, made sure it was working ok and fully tested it.
      If there was a issue with the box copy not installing they would of issued a mass recal of all boxed copys.
      They is no way they would allow a boxed copy to be sold that does not work.

      I think someone just screwed up missing some files from the digital copy.

  20. I guess the boxed copy is encrypted, too. Otherwise we would have a lot more datamined stuff already.

  21. For me its downloading from 3,9 gig …. checked the files stopped at 3,9 gig and started downloading ;/ mehI hope its ok

  22. Just got this back from my support ticket to Blizzard, boxed is good to go and this issue only applys to the digi installer.

    Thank you for contacting us about Diablo III.

    If you are installing from the DVD in the box you should not have any issues. The issue mentioned on the offical website was only effecting the digital installer.

    Jon K

    Customer Services

    Blizzard Entertainment

  23. im buying boxed version tuesday morning it better work (after updates)

    Note to self to change to old key board and screen to smash the hell out off if i cant play i truely hope blizz have got the boxed edition sorted with no daft client problems 

    • Read my previous post.
      I got an awnser from Blizzard about boxed copy’s, don’t worry boxed copies are good to go there is no need to up update anything.

  24. Hi, can I play on EU servers with US version I’ve downloaded or do I have to download the GB version? Thanks for any reply.

  25. Hi, does anybody know if we can switch languages in the game or alternatively install multiple versions of the client (e.g. the english and the german one)? Or, is there a difference between the GB english and the US english versions?

  26. So which client do I download if I’m in Australia, planning to play on the US servers but pre-purchased an EU cd key? Right now I’ve got the EU client on my machine but would I have to download the US client instead?

  27. I did as they said, but I couldn’t see how much it downloaded. It just checked the files and a few minutes later it said that it was done. Next Windows told me that it hadn’t installed properly. Should I go with it or download it all again just to be sure?

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