Latency Issues Connecting to the Diablo 3 Americas Realm


Lots of players on the Americas Realm have reported issues with latency and lag spikes over the last couple of days. Blizzard is aware of the issue and has been collecting player data. Unfortunately it’s not something they can fix directly since it’s not on their end.

We are aware that some of you have been experiencing increased latency/lag today. We are not sure at the moment if this is being caused by something on our end, or if it’s related to a specific ISP or a specific peering partner that the connection is being routed through.

I would like to get gather a little more information from those of you that are experiencing this issue so that we can have this looked into further.

Please provide the following information when you get the chance:

1. Who is your Internet Service Provider?
2. What city and state are you playing from?
3. Pathping

Here’s a support article that will help with the Pathping: Running A Pathping Test

From what I have seen, this issue appears to be affecting mainly Time Warner and Charter customers that are going through ptr.us.xo.net and through AT&T in Chicago. I’ve escalated the issue so that it can be looked into from our end, but in the meantime, I also recommend that you contact your ISP so that they are aware of the issue, and so that they can possibly open a ticket to investigate the issue from their end as well.

This might be a good place to point out that consumers in the US pay the most for about the worst broadband Internet in the entire world, thanks to the massive telecommunications companies successful efforts at “lobbying” for legislation that basically granted them regional monopolies for Internet access, with no requirement that they upgrade their bandwidth or provide any minimum speed quality. So they don’t invest in that, and instead work to maximize profits via bundling fifty crap channels with the one channel you want, and constantly barraging you with ads at you for terrible Movies on Demand.

Hip hip hurray for Comcast and AT&T! May dogs eat their swollen livers!

Tagged As: | Categories: Battle.net, Blue Posts, Hardware & Tech

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  1. QUOTE

    This might be a good place to point out that consumers in the US pay the most for about the worst broadband Internet in the entire world, thanks to the massive telecommunications companies successful efforts at "lobbying" for legislation that basically granted them regional monopolies for Internet access, with no requirement that they upgrade their bandwidth or provide any minimum speed quality. So they don't invest in that, and instead work to maximize profits via bundling fifty crap channels with the one channel you want, and constantly barraging you with ads at you for terrible Movies on Demand. 
    
    Hip hip hurray for Comcast and AT&T! May dogs eat their swollen livers!
    Couldn't agree more.  I have been with AT&T for years and recently switched to 18MB download Uverse.  I hate the new router they put in my house but the speeds are fine when they don't lag.  I was getting disconnects from POE as well and it turns out that my main packet loss is on a hop in the Chicago area, but not the one the Blue lists in the OP.  I was told that it is a privately owned set of servers and that owner probably doesn't know or care to keep his equipment maintained and that I'll have to live with it because even if I contact AT&T they couldn't do much about it,.  Maybe he'll start to at least restart his servers on a regular basis.  Anyone have any ideas about that kind of issue?
  2. I love to pay 60/month for fake 60 meg service due to monopolistic issues in my area thanks to Charter. The only other providers are DSL or a truely crappy ISP called WoW that isn’t different enough in cost to make me want to switch.

    • Charter is one of the best in my area, all the rest throttle and charge overages along with really high prices. Perhaps ISP shangri-la is really out there somewhere, I am guessing the seattle area.

      Then again, maybe I should just throw a dart at a map of the US, i might have a better chance at finding it…….

  3. This latency issue afects Europe as well. Demon Hunter act like crazy. The delay in reaction/respond is really annoying.
    Dont play – it will put you down.

  4. 200ms+ pings are commonplace in the EU as well at peak hours. I’m sure the devs are happy about influx of players, but this situation doesn’t exactly inspire confidence before an expansion’s release.

  5. I live in Aus, about 70km (45 miles) out side of Melb. The “best” speed i “ever” get is 20mbps and that costs me $60 for 60gb a month. The best ping i ever get in D (2 and 3) is 205, and the only prob i have with my HC DH is that she doesn’t do enough DPS for T1.
    Lag for me is 300+ and the main thing that kills me is my Modem dropping out. But i would quit playing the game before i would play SC!

  6. Thankfully I live in a city where I’m not forced to get cable/dsl, and that has 4G LTE service city-wide. The speed is great, latency is around 90ms on D3, and I don’t suffer from price hikes every 6-8 months.  Plus, it goes whetever I go without having to hunt down a WiFi hotspot!

  7. Yup, US = the wild west of internet access. You get what you get, and no one gives a [email protected]#$ what you end up with, its all about money.

    Sure there are some great companies out there, but what about the rest of them?

    It all comes down to your geographic location and the various infrastructure you happen to have access to based on that fact.

    this why so many were upset with the online only requirement, there are too many factors that affect ones ability to play a $60 game, these factors (infrastructure) are way, way, outside the control of the average person.

    I consider myself lucky to even play this game based on where I live.

    Bobbys next venture should be a new ISP, he would fit right in. There could be those eye graphic’s pasted on all the trucks that never show up.

  8. So who has the best Internet access? I am guessing a Scandinavian country or the Netherlands.

    • The top 20 places to find the world’s fastest internet:

      Hong Kong, 65.4 Mbps
      South Korea, 63.6 Mbps
      Japan, 52 Mbps
      Singapore, 50.1 Mbps
      Israel, 47.7 Mbps
      Romania, 45.4 Mbps
      Latvia, 43.1 Mbps
      Taiwan, 42.7 Mbps
      Netherlands, 39.6 Mbps
      Belgium, 38.5 Mbps
      Switzerland, 38.4 Mbps
      Bulgaria, 37 Mbps
      United States, 37 Mbps
      Kuwait, 36.4 Mbps
      United Arab Emirates, 36 Mbps
      Britain, 35.7 Mbps
      Canada, 34.8 Mbps
      Czech Republic, 34.8 Mbps
      Macau, 34.4 Mbps
      Sweden, 33.1 Mbps

      This is the best speed though, not the average!

      • I would say that it is the average. I have 60 Mbps living in the Czech Republic.

        • I just did a copy and paste from the first article i came across, it was done in January this this year. Maybe his info was old as well.

          • Some of the comparisons are unfair; the US is gigantically larger than say, Hong Kong of Singapore, so the actual copper cables have to go much further, the population density is much lower, vast swathes of the country are not big cities, etc. But even comparing apples to apples in terms of US big cities vs. the rest of the world, the US gets screwed.

            They price very differently by location too. When I moved to my current apt 3 years ago, Comcast initially quoted me something like $55 for basic cable mode. And then they checked my address and found I was like half a mile into a different region than they’d thought, and suddenly it was $67 for the identical service.

      • South Korea best internet (and plastic surgery)

      • ROFL. Good to see Australia didn’t even hit the list. Fuck we’re a backwards country…

  9. The EU latency has also been very high since 2.01 . Before that I’d usually get 90-110 ping (i live about as farthest from the server as possible in europe) and now i get around 200 durring off hours and close to 300 during peak times.
    It doesn’t usually feel very laggy, at least combat-wise, but yesterday was so bad I just stopped playing.

  10. In the netherlands I have 150mbps for about 70€, and 60mbps for 45€

    And this speed I get it everytime

  11. Lag problems also here in Europe. Not reassuring as RoS is approaching.
    Yesterday I had to stop playing after a bunch of lag spikes (orange or even red bar at certain moments) that were a bit too scary for HC.

    Despite everything they say, I would except us to have the same problems we had when D3 came out. Perhaps not as bad as the extension will perhaps not attract as many people as the original game, but I expect the game to be difficult to play for a few weeks.

  12. Indeed, Europe was (still is?) also affected. 200+ms ping is really noticeable when trying to action quickly and that sucks. Hope they will sort it out.

  13. I am in Sydney and the game is unplayable over the last few days 🙁

    http://i.imgur.com/ByazjGS.jpg

  14. Hang on, a publisher not instantly blaming the problem on the user’s internet?

  15. I have lag for some days even on the EU realm usually 30-50ms ping last days its showing 250-300 almost…

  16. I pre-ordered the digital deluxe edition of ROS in December 2013. I’ve just asked Blizzard for a refund, because the latency/lag on the EU server for the last week has made the game unplayable. D3 ATM is nothing but a headache for me.

  17. I posted the “facts” about my situation above. Now for my opinion: Get used to it. More and more companies are going to go online for gaming. This is to fight hackers of course but also to more closely control their IP (Intellectual Property). It’s not going away and as publishers go online, providers are going to throttle certain bandwidths to help keep their costs down. It will be a battle for the next 10-20 years over who owns the internet and how much we as consumers get screwed, errr, have to pay.

  18. QUOTE

    I pre-ordered the digital deluxe edition of ROS in December 2013. I've  just asked Blizzard for a refund, because the latency/lag on the EU  server for the last week has made the game unplayable. D3 ATM is nothing  but a headache for me.

    Blizzard has agreed to issue the refund, which is good news. I’ll miss the digital deluxe and pre-order goodies, but I won’t miss the frustration of a lagged and unplayable game.

  19. Having some trouble with the pathping. When I create the “.txt” pathping file using command prompt as described in the link given, the file created is a .exe, and automatically closes as soon as I open it.

    Suggestions? I’m guessing this is an easy one, but I don’t know how to fix it!

  20. Make sure you have the spaces in between the letters/symbols in the command prompt. Use c:pathping.txt to create the file. Nothing else can be created with that command, although you can call it whatever you want. Add a date to it for example. I use the pathping along with WinMtr everyday just to get an idea of what hops are causing trouble each day. Yesterday I had 100% packet loss on my 4th or 5th hop, forget which now. But it was likely outside of the Chicago area, which is reportedly the area causing trouble. I had to quit playing it was so bad.

  21. My ISP is Comcast and I’ve noticed the issues as well. I bought Diablo 3 earlier this week and have been getting frequent. I’ll be turning in a quest and suddenly the dialogue won’t progress or I can’t attack in the middle of a battle and everyone but me is frozen. During this times I open up a youtube video in my browser just to check if it’s laggy on my end and the videos load up just fine.

  22. QUOTE

    My ISP is Comcast and I've noticed the issues as well. I bought Diablo 3 earlier this week and have been getting frequent. I'll be turning in a quest and suddenly the dialogue won't progress or I can't attack in the middle of a battle and everyone but me is frozen. During this times I open up a youtube video in my browser just to check if it's laggy on my end and the videos load up just fine.

    I think it is Comcast/Time Warner. Other programs work fine for me, but my ping hasn’t stayed green long since two days ago.

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