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    I haven’t had any lag problems with Diablo III. My ping was 200 or lower most of the time during the Beta, and it’s been pretty good during the release as well. Some people aren’t so lucky though, and they’re not all from OZ/NZ. Want to hear from an impassioned fan with a bad internet connection, wild conspiracy theories, and delusions of persecution? (Or possibly the only one who knows the truth?) Go go go!

    LAG: The Ongoing Cover-Up

    [Edit: Since I typed this, the moderators have pretty much proved my point that they don’t want people to know about this issue. I first posted this thread in the General forum, but I suppose it wasn’t “General” enough because after three pages of responses, it got moved here. I suspect it was receiving too much interest over there. What if a thread about the lag got to be a top thread? How would that look for Blizz’s bottom line? We can’t have that, now can we. This is exactly why the 18-page thread I linked below was cut short and locked in ONE day, and never made it to be a top post on the front page of the forums, where everyone could see it.]

    The #1 issue turning players away from this game?

    Lag. Awful, awful lag, caused by Blizzard/Activision keeping server costs low.

    Kaltonis: Freddy, I appreciate your passion. I really do. I also wish I could snap my fingers and make your lag go away, but if that was possible I’d have already snapped them for you. We’re always glad to discuss networking and game performance with you, but it’s the whole “Giant Evil Conspiracy(tm)” bit that’s getting you locked again and again.

    Do you want to know what the majority of us here at Blizzard have been doing since Diablo III launched? We’ve been playing Diablo III. We’re a company of gamers; hell, even most of the members of HR are gamers! I assure you that there’s no way we’d put up with our own gaming being ruined to uphold a Giant Evil Conspiracy(tm) even if it somehow made sense to intentionally do something to hurt our playerbase. Which, it naturally does not.

    Keep tech threads in the tech forums and avoid the needless “Us vs. Them” raging and we’ll not lock your threads. We’ve managed to figure out a lot of tough tech issues in the past due to good communication between players and employees, but ranting is definitely not good communication. Ok?

    With all that being said, I’m aware of a couple networking tweaks that will probably make our next patch. One of them is to reduce rubber-banding in those who suffer it. I’ve been rubber-banding myself a bit since 1.03, so I’m personally hoping these tweaks will make it go away again! With luck, your situation will improve as well. If not, well…we can keep troubleshooting. There are endless variables that cause the symptom of “lag,” and sometimes it takes a while to find the one(s) affecting you personally.

    Between your personal network setup, your ISP’s setup, the setup of every ISP hop between your ISP and our servers, and our own server’s setup, there are several points where you could be losing bandwidth or packet integrity. We’ll never stop trying to tweak things on our end to improve overall performance, but I urge you not to abandon troubleshooting just because “everything else on my computer works great” and “other people have lag too.” Of course other people have lag. We have millions of people playing D3 around the world every day. A certain percentage of those players are going to have lag for whatever combination of reasons, and most of those reasons will be different than yours. Meanwhile, most of our players continue playing without lag.

    The best we can do is to keep troubleshooting individual issues as they occur and to keep making adjustments to Diablo III to make it as smooth for as many ISPs and networks as possible. We’ll gladly keep doing both, Freddy. It’s not only our job, it’s also the game we’re playing right along with you.

    The OP kind of went on and on, so click through to read his whole rant. As for the main issue, are you guys finding your Diablo III experience ruined by terrible lag?

    I’m not an IT expert to give a whole explanation of this issue, but I do know a little about how the Internet works, and it’s a lot more complicated than, “plug in cord and make it go faster.” “Lag” is a word people use for any slowdown, but that’s very imprecise terminology that needs further investigation to be clarified and adjusted.

    As some player testing demonstrated during the beta, Diablo 3 is not a data-intensive game. If you’ve got a decent internet connection and your computer meets the minimum specs, you *should* be able to play without slowdown issues. But contrary to popular belief, the Internet is not a series of tubes filled with LOLcats. There’s a lot of software involved as well, and it’s not always clear what the problem is with any one non-functioning user.

    None of this means that Blizzard is blameless when it comes to “lag” problems, but throwing up a big rant punctuated with Bobby’s Eyes and ominous mentions of the RMAH doth not a technical investigation make.

    The full-length OP:

    LAG: The Ongoing Cover-Up

    [Edit: Since I typed this, the moderators have pretty much proved my point that they don’t want people to know about this issue. I first posted this thread in the General forum, but I suppose it wasn’t “General” enough because after three pages of responses, it got moved here. I suspect it was receiving too much interest over there. What if a thread about the lag got to be a top thread? How would that look for Blizz’s bottom line? We can’t have that, now can we. This is exactly why the 18-page thread I linked below was cut short and locked in ONE day, and never made it to be a top post on the front page of the forums, where everyone could see it.]

    The #1 issue turning players away from this game?

    Lag. Awful, awful lag, caused by Blizzard/Activision keeping server costs low.

    Eighteen pages of proof of the players with adequate networks that are experiencing lag: us.battle.net/d3/en/forum/topic/5149177854. Filled in a day. The thread was solicited—then quickly locked—by Bashiok, our ever-helpful forum seer:


    “Hi all, while we’ve been looking at our own service for any causes of latency issues (and have yet to find any) we’d like to begin gathering ISP and physical location information to troubleshoot further.

    If you began experiencing increased latency today please respond with the following info:

    Geographical location (country/state)ISP (Internet Service Provider)Wired or wireless connection?Region? (please double check what region you’re connecting to in the in-game options under Account)Traceroute

    You can perform a traceroute by following these instructions … “

    Translation: “It’s not our fault, it’s yours. Keep giving us money, you stupid sheep.”

    [Edit: because people don’t seem to understand: HE LOCKED THE THREAD AFTER ONE DAY. IT FILLED TO 18 PAGES IN ONE DAY.

    It would have been two hundred pages by now if he had kept it open.

    And what percentage of actual D3 players use this forum? 5%? 1%? Ask around in the game; you’ll see what I mean.]

    Perhaps it is temporary, as they collect the riches from the RMAH. They will line their pockets and then, after a year or so, they may decide to throw us a bone and do a little bit of upgrading. But why now? They don’t even know what kind of quarterly earnings report to expect yet.

    “We don’t even know if it’s going to make as much money as WoW yet, so let’s not even support the product we’re selling. Let’s not get carried away here.”

    Oh no. “Instead, let’s make it our policy to continue to pretend on all fronts that any instance of latency is the fault of the player.”

    “I just sent you an email requesting some files so I can look into this issue further. Please respond as soon as possible.”

    That above was a reply to the OP of this recent technical support thread: us.battle.net/d3/en/forum/topic/5911942093.

    That’s right, offer to look at our computer specs, as if it’s obvious we don’t know what we’re doing. We can’t tell a good internet connection from a bad one.

    That Blue gave up after the second page, though, as he realized that this thread was yet another doomed to fill up past 100 posts (like this TS thread from a week before: us.battle.net/d3/en/forum/topic/5150105730), and that in this thread at least, he could no longer make it look like the lag was an aberration—some kind of fluke on the fault of us dumb players who don’t know how to set up our own networks.

    So many of these threads have been posted, and date back to the very day of release. Trouble is, based on my experience, I would say that over half of them have been deleted by Bnet forum moderators for made-up reasons. This has already happened to me twice.

    They don’t want you to know they haven’t provided D3 players with adequate servers! They don’t want potential future buyers to know! That would hurt their bottom-line, which is all this company cares about now.

    So if, like me, you are experiencing frequent, unplayable latency spikes (+1000msec) every single day in this game and only this game, keep talking about it. And if they ban you here, then take it to another forum. Take it to the places that count: game review sites, online retailers that post reviews. Your real-life friends. Keep talking about it, because that’s the only way to convince them that they can’t just shut us up. If we behave like sheep, they will keep treating us like sheep.

    [Edit: I know this is hard for some people to understand, but just because you are not having lag doesn’t mean we are not having lag. And just because we are having lag and you aren’t doesn’t mean it’s our own fault.

    So before you go “ha I don’t have lag, fix your modem,” know this. The first place I looked was my computer, my network. I have port-forwarded. I have re-cycled my modem. I have used direct connection to modem. Everything, EVERYTHING internet-related is smooth as butter on my network—streaming videos, torrenting, other online games. Ask every one of those people in the thread I keep linking. They will tell you the same thing.]

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