Hot on the heels of yesterday’s Good Morning Sanctuary, and after days of silence, we finally got some feedback from Blizzard. The big guns were bought out with Mike Morhaime stepping in to address the community. This will explain why the CMs have been rather quiet, a plan of action needed to be put in place. Jay Wilson has come in for some quite vicious attacks from the community in the past few weeks and sadly these had become personal. It therefore seemed fitting that Mike stepped in to calm everyone down.
While Mike was non-specific in a lot of what he said, and I have seen his comments taken completely out of context on some general news sites (especially over DRM), he did the right thing by at least attempting to calm the situation. We have seen posts like this from Mike before and he usually only releases a statement if a situation has got serious enough, and in Diablo 3’s case things were getting nasty. From the post by Mike we can at least understand that Blizzard are wanting to fix the problems and they feel passionate enough about the franchise to really take a long hard look at the game and get it fixed.
Some of the comments I have read following the statement were calling for some sort of admission that Blizzard had screwed up badly with Diablo 3, but I think the statement and the issues highlighted in it are enough of an admission. We can take some comfort that we may end up with a game worthy of the Diablo name eventually but they have to make sure they address the important issues and understand why players have put the game down. This didn’t always come across in the points highlighted by Mike in the statement.
We are unfortunately going to have to wait for changes to happen, but we have played the Diablo 3 waiting game already so we should all be pros at it now.