Over the past few days the B.net EU support forums have been slammed by angry posts from fans who report unplayable lag on the European Server. It’s not everyone; plenty of people have no trouble joining or playing, but for many the lag has been a deal breaker.

    Blizzard has been replying to the outraged complaints with their boilerplate tech support words, and pointing players to their official sticky thread and asking for players to run traceroutes and submit them so Bliz can try to figure out where the trouble is:

    In particular, the information we normally require for troubleshooting connection issues is as follows:

  • ISP –
  • Country –
  • Modem (and firmware version if known) –
  • Router (and firmware version if known) –
  • Network device (Driver version if available) –
  • Type of connection used (Wireless / USB / Ethernet) –
  • Operating System –
  • Security Software installed (Firewall, Anti-Virus) –
  • Traceroute to your region – battle.net/support/article/496
  • Pathping to your region – battle.net/support/article/718
  • PLEASE NOTE: The traceroute and pathping may take some time to complete correctly, please allow at least five minutes for these commands to finish. Please also run the pathping/traceroute when you’re experiencing the issue, as this will give the most accurate results.

    Curious from these reports, I connected to the EU server this afternoon from the West Coast US and played half an hour without a hint of lag; it was actually better speed than I usually get on the US server. Elly is in the UK and she hasn’t seen any lag either, but there are enough reports in the B.net forums that it’s obviously a real thing. The problem seems to be not with Blizzard but with some hop along the way to their servers, which is something most fans struggle to understand, as the many raging complaint threads made clear.

    Click through to read some of the QQ, and I’m curious how many of our EU readers have seen this issue of late?

    Update: News that the issue might be largely due to an ISP failure in Sweden. Click through for that as well.

    cmon blizzard thats ur best???3 days to fix a lag problem???

    5+ days I’ve had my ping go in the red on and off in most fights with big packs of mobs, especially in multilayer games. Death after death it’s caused me and so many others. If you can’t fix this issue in 5 days then all hope for D3 ever becoming the game we hoped for is LOST.

    It basically comes down to incompetence and lack of communication to your player base. No problem like this, whether its hardware or software issues should last in any game you make blizzard for this length of time. It would never happen in WOW but because we don’t pay a monthly fee it seems totally acceptable.

    Keep this crap up and you may as well throw ROS in the bin now. Pathetic

    Thanks a lot for that new game of errors lag’s and lag’s lag’s lag’s lag’s lag’s lag’s lag’s lag’s lag’s lag’s lag’s lag’s lag’s lag’s lag’s lag’s ROLEBACK’S Thanks a lot for that new game of errors lag’s and lag’s lag’s lag’s lag’s lag’s lag’s lag’s lag’s lag’s lag’s lag’s lag’s lag’s lag’s lag’s lag’s ROLEBACK’S Thanks a lot for that new game of errors lag’s and lag’s lag’s lag’s lag’s lag’s lag’s lag’s lag’s lag’s lag’s lag’s lag’s lag’s lag’s lag’s lag’s ROLEBACK’S!!!!


    Higher latency than usual, choppiness and often spikes make this game hardly fit for purpose!
    Hell, I am not even trying to make big massacres, I am pulling up to 20-30 monsters max and the spikes begin, while before I could fight and kill 200+ monsters and not have such spikes.

    The server capacity is most probably reduced to a bare minimum, which apparently can’t handle even the very few players, who are still playing prior to RoS.
    This is absolutely disgusting…

    This is a post to all you players and blizzard…..diablo has one of the best fans, i salute you all…

    nevertheless, 1 BIG POINT



    EDIT: waiting for the blue justice police to delete my post!!!!

    Hi everyone,

    Thanks for your reports – this will all help us to look into this issue.

    Just for clarification, if you see time outs/complete packet loss at the end of the traces/pathpings, that is entirely normal, and will happen even were you not experiencing connectivity issues.

    However if you’re seeing packet loss on earlier hops, for example in this pathping from Qkseskaft:

    3 8ms 2/ 100 = 2% 2/ 100 = 2% vlan434.core-kold-1.stofa.net []
    0/ 100 = 0% |

    We can only ask you to show this to your network provider, as it’s something out of our control.

    That said, we understand there’s not a single location for the reports, and we are looking into this, but we need more reports. At the moment we’ve relatively few reports of this issue, so as a reminder, the info we need is here:

    Thanks again in advance for this info.

    There’s often a perception online that it’s mostly Americans who are technically illiterate and entitled and bratty enough to screech and throw tantrums. It’s nice to see a thread like this come around and provide a corrective to that stereotype, eh? Anyone in tech support want to weigh in on the joys of dealing with customers angry at your company for something that’s not actually your fault?

    Or is this all Blizzard’s fault, since even if it’s not their servers that are causing the lag, they weren’t quick enough with tech support replies and hand-holding to soothe the frayed nerves of their customers?

    Update: A fan cites news that a major ISP in Sweden suffered technical failures that are probably a heavy contributor to the issue:

    I made a post about this in the technical support forum but it got locked and I was pointed to the big thread where they want you to post trace routes etc. This is the link to my original post: http://eu.battle.net/d3/en/forum/topic/8344285080#1.

    If you understand Swedish you can follow this link http://www.alltele.se/kundservice/driftinformation/363-driftstorning-stockholm-telia-ko

    If you can read it you will see that the problem probably lies in Telia’s datacenter. Apparently they had a fire a week ago and a lot off traffic goes through telia and many EU D3-players from all over Europe might be affected. I did notice that almost every trace route contained telia.net and while I cant be positive that this is where the bottleneck is located it seems quite likely.

    According to telia they are still trying to restore everything back to full functionality. With this in mind I urge everyone to stop panicking . This might very well still be Blizzards fault but at least some evidence points to other conclusions. It is ridiculous how some people have constructed deluded conspiracies about Blizzard dramatically decreasing server capacity on purpose etc.

    Im not a blizzard fan-boy/loyalist at all, but critique should be fair and rational. I am positive blizzard isn’t screwing us on purpose and Im sure they are doing the best they can to solve this situation, it is obviously in their own best interest as well

    Well for one I don’t think Blizzard wants to provide us with information unless it is 100 % confirmed. Can you imagine the outcry if Blizzard speculated on the cause and was wrong?
    Vaneras: We generally do not like to post things unless we are 100% sure that they are correct, because the outcry is always bad if it turns out we are wrong… the outcry would be even worse if we started blaming third parties 😉

    I do agree they could be a bit more vocal and really assure everyone that they are doing everything in their power to handle this issue since I am sure we all agree these lags are a terrible detriment to our gameplay experience.
    Vaneras: I can assure you that we are doing everything we can to resolve this issue, and we are not ignoring the latency reports you guys are submitting.

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