Diablo 3 “No Gear” Bug, and Fixes

The Blue post pretty much says it all:

Hey everyone!

Earlier this evening, some players experienced an issue where, upon logging into the game, their heroes failed to load equipped and they were unable to access or view the hero’s inventory, stash tabs, or gold.

This issue that caused this to happen initially has been resolved and, overall, only a small number of players were affected. In addition, there shouldn’t be any permanent loss of hero data (including items, stash tabs, and gold) from our database. Players affected by this issue, however, may need to log out of the game and then back into the game in order for everything to reappear. Note that several relogs may be required for all items, stash tabs, and gold to display correctly.

While this issue is considered resolved on our end, we are continuing to monitor incoming reports–particularly those on this forum! If you are still experiencing problems related to this issue, please let us know in this thread. We’d also greatly appreciate if you could provide your D3debug.txt file. This file is located in the main Diablo III game folder.

Thank you in advance for your posts! We are sincerely sorry that this issue occurred and for any inconvenience it’s caused. We will continue to investigate your reports as they are received.

This was not related to the shutdown of the Auction House, which has come to an end, though some last minute auction posters will have to wait a day yet for their gear to return. That would have been a pretty good joke, though. Blizzard could have included something like, “All AH-bought gear vanishes when the AH closes” way down in the fine print of the last patch and B.net user agreement. No one ever reads it, after all. [email protected]!1!

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8 thoughts on “Diablo 3 “No Gear” Bug, and Fixes

  1. You know that user agreements are bull****? They hold no value whatsoever and are invalid other than scaring people. The only eula that is valid and can stay valid is one I’ve been shown before buying the game (so a link for digital downloads or somewhere on the box/at the shop for non digital ones).

    Any change of eula you can disagree with and that may not affect your gaming at all. (As such since you are forced to agree to continu the eulas void themselves).

    On top of that: i’ve looked all over the diablo box I bought in the shop – I haven’t been able to find any eula, nor was I notified from an eula upon buying – so the eula in itself is completely missing and nothing more than a guideline.

  2. @Flux, with the disbanding of HC1/2 and creation of the new ones, maybe it would be good idea to write a post about it and encourage people to join the Inc community (or recreate a HC community). If 100 people are in the community chat there’s a high chance of finding people to join. 6 months down the line I cannot see the 30-40 people online at peak hours we have now, if they don’t increase the cap limit we’ll need everyone under the same roof, and it’ll be a great way for you to keep tabs on all of them without logging other accounts and whatnot.

  3. Believe it or not, EULAs have been found to be enforceable even when they are not on the box and only appear once you install the software. Not saying I think it’s fair, just that I don’t agree that you could ignore a EULA b/c it’s not on the box.

  4. …there shouldn’t be any permanent loss of hero data (including items…

    Tell that to the dead HC players lol

  5. QUOTE

    Technically, data ain't lost. They are just set read-only.

    Wanna know a fun fact? If your D2 HC character dies, and you cheat and revive them they are naked. That’s because the gear is on their corpse, which might or might not have been set to lootable and is gone forever if you leave the game for any reason.

    ….It makes you think, doesn’t it?

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