Yesterday’s routine weekly Diablo 3 maintenance proved a bit less routine than usual. Whenthe realms came back up many people were unable to log in. This required Blizzard to take down all of the realms for emergency maintenance. That took 6 hours, and afterwards everything was fine.

    Gamers who were out all day, or on vacation, or who just didn’t try to play Diablo 3 during that time never even noticed. Some other players did…

    Urgent Game Maintenance – #1 – 2013/06/18 07:00:00 PM

    In order to help address issues with players being able to connect and stay connected to the game, we have brought all Diablo III servers offline in the Americas for urgent maintenance. We currently anticipate that this maintenance period will last approximately 6 hours, concluding around 6:00 p.m. PDT. We sincerely apologize for any inconvenience this maintenance will cause, and will provide another update once all servers are back online.

    2013/06/19 01:03:00 AM —
    Maintenance is complete. Thank you for your patience.

    I included the time stamps since it’s cool to note the time; 6 hours and 3 minutes between posts. Even a hater would have to admit they did a good job keeping to their “approximately 6 hours” estimate.

    The ‘extended maintenance’ isn’t really what concerns me. Servers go down, stuff breaks, whatever.

    What concerns me is that Blizzard is pushing almost 20 YEARS OF NETWORKING EXPERIENCE from the original Bnet and they STILL can’t manage to keep their servers up and running, even with weekly maintenance.

    It took WoW almost a DECADE to become stable. Will D3 share the same fate? Blizz, at what point do you ask yourself ‘we need some help’?

    There are plenty of companies with much higher data loads that manage to stay up and running. Any hosting company that’s <99% uptime is garbage. D3 is significantly less than 99% uptime.You make great games, but you really should put greed to the side and spend a little more of your IRL gold and build a legitimate network.
    Vaeflare: This thread is being locked because it’s non-constructive.

    If you would like additional information regarding today’s game maintenance, please keep tabs on the following thread: Urgent Game Maintenance – 06/18/2013.

    I suppose at some point it will become reasonable to expect 99% uptime from any online service. In my experience that time remains well in the future, as even websites are down for maintenance and repairs all the time, and most of those are stupid “serve data” systems. The more database and interactivity required, the more that can and eventually will go wrong, so I’m not surprised that B.net has some technically issues. (Other things about B.net often do surprise me, such as D3 requiring a year to finally get good social tools in v1.08, but that’s a different issue.)

    Do you guys really think B.net is uniquely lacking in technical competence, in the world of online gaming services? (A bit of perspective.) Is the Blizzard / Diablo community especially bitchy? Is this Blizzard’s price to pay for making games that people want to play constantly, thus making any downtime very noticeable?

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