Lylirra posted on the general forums to let the community know that they will have a reduced presence. They were fairly busy right up ’til Christmas and a little after.
In the meantime, whether in Sanctuary, Azeroth, Mar Sara, or beyond, we hope that you and yours share in the warmth of the season. It’s truly been a pleasure for us to represent Blizzard and the Diablo III community this past year, and we want to thank each and every one of you for your support, your reports, and (most importantly) your passion.
Happy holidays! http://us.battle.net/d3/en/blog/12144858/