Blueposts On Uninstall and AMD Issues


We have 2 blueposts of big importance for installing and playing the game next week.

First is the need to delete some folders that are not deleted during the uninstall process of the Beta client.

If you have installed the Diablo III beta at any point and intend to install Diablo III, please make sure that all Diablo III beta files are removed from your system prior to installing the full game.

This includes the Battle.net folder, which can be found in the following locations:

[WINDOWS XP]
C:Documents and SettingsAll UsersApplication DataBattle.net

[WINDOWS VISTA/7]
C:ProgramDataBattle.net

MAC
/Users/Shared/Battle.net

Once this folder and all other beta files are removed, simply run the installer again.

More fixes after the break.

Second is for issues with certain AMD Cards under Windows Vista and Windows 7. Why anyone would still use Windows XP or Vista and let alone with a DirectX 11 card is beyond my understanding. But there is now a hotfix for Windows Vista and Windows 7 users.

We’ve recently become aware that playing Diablo III with the latest Catalyst 12.4 drivers for ATI cards may cause some visual artifacts for specific hardware configurations. This issue affects users of ATI Radeon HD 2400, 2600, 2900, 3400, 3600 and 4500 graphics cards under Windows Vista and Windows 7. ATI Radeon HD 4600, 4700, 4800, 5000, 6000 and 7000 series products are unaffected, as is Windows XP.

ATI is aware and investigating. Until a solution can be provided we recommend those affected use the Catalyst 12.3 drivers.

Update
This issue has now been resolved in the AMD Catalyst 12.4a hotfix driver. Users of the ATI Radeon HD 2400, 2600, 2900, 3400, 3600 and 4500 graphics cards are the only AMD customers who need to download this hotfix driver.

Comments

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  1. “Why anyone would still use Windows XP or Vista and let alone with a DirectX 11 card is beyond my understanding.” Just a tad bit condescending, don’t you think?  I mean, considering you only need DX9 to run the game and an X1950 or better…  

    • Kaydee has never been known for his/her writing prose or tact…

    • I have a DX11 card and win7, but the idea of DX11 being a factor in getting a new OS is silly. DX is the most overrated marketing crap out there. It isn’t game changing in the slightest and this is coming from someone who likes to play max graphics settings and full AA.
      I’m not impressed with win8, and who knows what win9 will be like, so I may stick with win7, but I’m sure I’ll eventually update my card.

    • None of the cards with problem are DX11 cards. Gotta get into the HD 5000 series for DX11 hardware from AMD

      • This is correct.  I don’t think Kaydee was trying to be a total jerk though, and she has a point in that DX10 doesn’t work in XP as well, which indeed is the case for the 2XXX 3XXX and 4500 listed above.

        I’m glad AMD stepped up and provided a hotfix. 

  2. because XP support dropped what now, like 2 years ago, officially? Because few manufacturers still create/update XP drivers? Because XP systems can’t take advantage of more than 3.25gbs of RAM? (XP pro 64 was unstable trash) because… Need I go on?

    I held out for years on updating to windows 7, and yes, vista is and always will be a trainwreck, but win7 is a solid OS. I could never go back to XP, and working in IT, XP rigs I get in always feels foreign, and ancient.

    XP blows, is the moral of the story. 

    • I second this.

    • I’ve been using Vista 64 since it came out 
      I have tons of games, Oracle, SQL Server, MySQL, Excel, MS Access,  VC++, C# 
      I’ve never had any problems at all 

      I see no reason to change to Win 7

      • Windows 7 is just all around better. Vista was like the prototype. Failed badly to start, yes they fixed a lot and improved it. But Windows 7 is just far better in all ways

      • Did u ever tried W7 ? Cause i went from vista 64 too W7 64 and i never ever ever wanna go back. Recently changed my laptop to W8 and it is a very fast OS and i gonna switch to that when its out.

    • 3.25gb limit of RAM, so what? For D3’s recommended specs, it is 2gb. Graphic intensive games, like Crysis 2, only ever recommend 4gb. Hell, some don’t even take advantage of more than 2. Skyrim only took advantage of a max of 2gb for months until it was patched due to complaints.

      • mr pong, you do realize that
        1. a 32 bit OS can (usually) address 4gb of ram,
        2. the ram on your graphics card will also be included in the address range of 4gb,
        3. that all new higher end graphic cards usually sport 1.5 to 3 gb of ram, 
        4. need i really go on? 

    • Xp SP3 will be supported till April 2014. They dropped support for Sp1, Sp2 only.

  3. Thanks for the heads up, probably would have missed it otherwise. And I’ll get right on that Win 7 upgrade, sometime…soon.

  4. I run win 7, vista and beta 8 and see no real difference between them.

    • If you can’t see a difference between Vista and 7 then you need to get your eyes checked.

      I always advocated, that on new hardware, Vista wasn’t bad. It was only on old hardware (or stuff that barely supported Vista) that people had lots of problems. But even so, Windows 7 runs a lot better on the same hardware compared to Vista, in many cases Win7 works on older hardware that Vista just couldn’t handle. Also they moved some things around and hid them in Vista that they’ve now moved back or made more visible in 7, like various networking things, which makes 7 easier to fiddle with.

  5. I see fine. I think you guys are wearing rose colored glasses. “its new it must be better” sigh…
    The only problem I have had is when 7 first came out and it sucked, kind of like beta 8 was.
    I have had no more problems with running vista then 7.
    Yea I agree 7 and 8 are very Noob friendly. A monkey could install and set them up.

  6. In addition to the “ProgramData/Battle.net” folder, I also have a “C:/ProgramData/Blizzard Entertainment/Battle.net” folder.  I assume I keep this one?  (Using Windows 7)

    • Isn’t that for Starcraft 2? Don’t subfolders give any hint?

    • There was a D3 beta folder inside the battle.net folder (well in a sub folder of that) which I deleted. I’m pretty sure the entire battle.net folder is used for …well battle.net in general, so I left it alone. I seriously doubt it will cause problems though even if we leave it, I’m pretty sure I still have SC2 beta files somewhere on my computer still.

  7. I deleted them all to be safe tommerbob 🙂 then ran the installer again.
     

  8. Hmm after changes my diablo installer goes straight to the install menu without checking for updates hmm.
    And checked the program data folder now and its made a new battle.net folder.
    Crap hope im ready or should i do anything else?
     

  9. I don’t know what to do with this blue post. I deleted the folder from C:\ProgramData\Battle.net and runned the download again so it created a new folder. When I tried to run the installer I got an error message telling me that I do not have enough hard drive space. So I had to recover the old files and the installer was fine again.
    tl;dr: Don’t mindlessly delete the folder.

  10. … why can’t these people write an uninstaller that actually, yknow, fully uninstalls the program? :/
     
    I figured this would be an issue so I already manually removed some suspicious folders, but really… if having them there causes problems, there are going to be thousands of people bombarding blizz tech support on Tuesday.

  11. IM panicing now 🙁 I really hope my installer is ok for 00:01 :(..
    Atleast new blizzard folder and battle.net folder appeared again after running installer after deleting
    battle.net folder..ffs im confused 🙂
     

  12. Im using win xp cause everything just go smoother than in win 7 on my pc configuration (2x2GB DDR2, Core2 Duo 8500 and HD 4850) and i prefer rather smoother gameplay than shiny but losing fps. (i have tried win7 for 6 months with this config then i returned to xp, but i will change my OS to 7 when ill upgrade my PC – not really needed for smooth D3 playing atm)

  13. Oh please you dont have to unninstall anything its their overrated bullshit.

  14. It is strange that this message has been posted on European forums only. Is this for European beta testers (because we had to play the beta in the US and will play the game on the European servers)? Also, deleting the whole Battle.Net directory is a bit strange when you have other games (SC2, WC3…). Will it mess up with these games?

    • Malaterre, those are exactly my thoughts. It’s ironic because there was an article JUST COVERING how EU forums are neglected, yet all of a sudden they’re getting the Golden Egg of information to successfully play when the servers go live? This screams having something to do with the server configuration coming from EU to US servers.

      If I were you all (US players), I would not delete the folder, especially if you play other Blizzard games 🙂

      P.S. I also ran the installer, “skies still fall” message. I remove the folder and run installer, I get an error. If you made it this far, you’ve been warned! 

  15. Beware!
     
    In fact, even if you didn’t install the D3 beta, you could have these danger folders.  I downloaded the beta not knowing if i could resist playing the open beta weekend.  Never did end up installing it, yet c:\programdata\battle.net is there, with file dates from that weekend.

  16. Im confused about this beta thing, i still have two battle.net folders, one has strictly Diablo 3 files, do i remove this, and also i already ran the 7.6 Diablo 3 installer so do i have to download it again and add another 7.6gigs to my downloads for the month… im already cose to max data use this month 😯

  17. Narrowly dodged that bullet… running a 4770 on one box and a 4830 on the other – both Win 7 machines.  And in case anyone is wondering, those two cards max the game (without AA) at a steady 45fps.

  18. I have two folders in ProgramData. Battle.net and Blizzard Entertainment wherein there also is a Battle.net.
    Is this normal?

  19. Kaydee said, “Why anyone would still use Windows XP or Vista and let alone with a DirectX 11 card is beyond my understanding.”.

    AMD said, “ATI Radeon HD 4600, 4700, 4800, 5000, 6000 and 7000 series products are unaffected, as is Windows XP.”

    I guess I’m using XP still because it’s UNaffected. I have a feeling she misread it and felt that XP was affected. Since the hotfix is for Vista\7 only, she thought XP wasn’t getting a fix. Thus making XP users stupid.

    Just for the record, my XP\HD5750 box has been doing just fine with Beta for the last several months. That includes the short while I had 12.4 drivers installed.

  20. I have Radeon mobility 3870 X2 in my laptop.  Do i fall into the category for the hot fix?  anyone know??

  21. After deleting the Battle.net folder I received an error the first time I tried to run the installer, but the second time I tried it went to the usual \Fire Still Falls\ message.  Doesn’t look like anything to worry about.  It’s probably just rebuilding a file the first time you try.

  22. Windows 7 x64: I had the Secondary Logon service turned off and Agent was trying to update forever until I got a disk out of space error (irrelevant I had 77GB free on the SSD). I deleted the folder again and while Agent was running I started the service which was disabled and bam, launcher appeared with the big Install button.
     
    Windows Services: open the start menu and type “services” in the search box at the bottom to find these.
     
    Posting here in case someone gets the same issue.

  23. I still cant install the game. Im downloading it 3rd time ;(

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