Since Jay’s admission that we’re not going to see PvP this year, the Battle.net forums have looked a lot like the comments on our news post, except even angrier. As such, the CMs have been out with their fire extinguishers, defining harassment, writing essays on why some patches are great and others small, redirecting criticism towards the game and away from the people behind it, pointing out that death threats are a violation of the ToS, and so forth.

    As this sort of thing is most definitely *not* a job for Bashoik, it’s probably good that the most sympathetic and polite of the CMs, Lylirra, is taking the point. As a clever sort of diversion/interaction, she thrust her head into the tiger’s jaws with a thread that’s now up to 26 replies, asking what the CMs could do better to serve the community. I’m not going to quote the entire thing, but here are some highlights:

    Start by reading all the critiques made by players since release. And there are TONS of them. I get the feeling you guys are ONLY searching for positive feedback and ignoring the rest.
    This perception actually really confuses me given how many changes we’ve made to the game based on player feedback and criticisms, and how frequently we actually say that we’re listening.

    Here are a few quick examples that I can recall from memory:

  • Action bar lock for Elective Mode: http://us.battle.net/d3/en/forum/topic/6036227117#8
  • Better AI for Followers and NPCs: http://us.battle.net/d3/en/forum/topic/5596258121#2
  • WD pet improvements: http://us.battle.net/d3/en/forum/topic/5271506353?page=19#366
  • Durability loss from destructible objects: http://us.battle.net/d3/en/forum/topic/5888889794?page=58#1154
  • There’s also changes made to drop rates, Legendary items, reducing repair costs, reducing the challenge gap between monster types, removing Invulnerable Minions, removing enrage timers, revising CC, improving resource spenders, improving how item affixes roll, adding Paragon, adding new shrines, giving more benefit to in-game events and Resplendent Chests, AH features, and more.

    Given that, I don’t understand why so many players say that we aren’t taking player feedback into consideration. Is there something we could perhaps do better to make this fact more clear?

    Well I’ve made alot of threads that were nice, but logical and productive too, but those just don’t get popularity, and certainly no blue posts.
    We try to read as many posts as possible, but the truth is that there’s no way for us to read them all. (We still give it our best shot, though.) Similarly, we’re not going to post in every thread, either — even ones that we do see or find to be really constructive.

    We may not always be able to respond to a specific concern for a number of reasons. Sometimes we don’t have any information to share, sometimes we’re not in a position to comment, and sometimes we want to see how a discussion progresses on its own. Whenever we post in a thread, the conversation will inevitably change, and there are times when it’s important that we don’t get involved. Usually, when a thread gets a “blue post,” it stops being a discussion between players and turns into a some sort of modified Q&A. There’s nothing wrong with that, but it’s not always the best way to get valuable feedback.

    The only updates we’ve gotten on the future of the game have been from Jay’s twitter posts. I think you can understand why people are frustrated, it was intimated that PVP would be released sometime this year this does not seem possible anymore and what ensues is the current state of the forums with people asking about PvP every other post. I personally would like to know what 1.0.7 will contain (just a hint) or at the very least if we will be getting a dev blog on that patch. Some people seem to think it will be a class balance patch, not sure how true this is.
    That’s totally understandable. We do want to update players on PvP once all the details are finalized. We’re not at that point yet, but Jay understands that it sucks to wait and has been trying to bridge that gap via direct updates on Twitter. He’s a good dude and really cares this community, despite so many statements to the contrary. =/

    As for 1.0.7, you can expect us to provide something similar to the coverage we offered for 1.0.5, 1.0.4, 1.0.3, etc. once it’s further along in development. Whenever possible, we prefer to talk about changes at that level only once we’re sure we know what’s going to be in a specific patch (since it’s never a good experience to have to say that something got cut or was delayed).

    At times like these, it’s useful to refer to the old philosophical observation that love and hate are not opposites. The opposite of love is indifference; love and hate are both strong emotions that require you to care a lot about the person/thing in question. It is interesting that one can flip into the other so quickly, though, and that so many people who say they hate D3 and that the game is the biggest failure ever and is dead to them… are still watching every twist and turn in its development very closely, ready to swoop in with flames and rants about Jay Wilson’s dietary habits whenever there’s some bad news.

    We often hear complaints or debate about Blizzard “arrogance,” and not entirely without justification, but if they were as bad as some contend, wouldn’t Jay’s Twitter avatar, in the face of constant angry criticism, be something like the selections below?

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