Blizzard had a tough time at launch with Diablo 3, I think we can safely say it was not one of the more successful launches of a videogame in recent years.
According to the Korean Times, Blizzard are now under investigation by the Korean Fair Trade Commission for refusing to give Korean gamers who are not happy with the connectivity issues refunds. The FTC are investigating whether Blizzard has broken the Korean law on electronic commerce and commercial contracts
Apparently the FTC “raided the firm’s Seoul office Monday and secured related documents and other evidence with which it will determine whether Blizzard broke the law”. Due to what the KT are citing as “poor service”, hundreds of users have filed complaints prompting action to be taken by the FTC.
Kim Hyung-bae a spokesman for the FTC added “We have received many complaints from Diablo 3 users” and confirmed an investigation is now underway by the FTC.
Blizzard are being investigated by the FTC for what they say could be “unfair contract” conditions which means refunds would not be available to consumers and that Blizzard should have been better prepared for the mass influx of users to the game on launch.
Blizzard have had to deal with a lot of complaints since launch, not just in Korea, but in the US and Europe. We’ve seen a lot of complaints from users unhappy with the state of the launch. However, I think it’s safe to say that most of us expected the launch to be rocky and things have improved greatly in the past couple of weeks.
Reports I’ve heard from European and American customers asking for refunds have said they had no trouble with the process.