Blizzard on Complaints about the PTR’s Stability

Lylirra fielded a few angry posts about the D3 PTR’s repeated downtimes.

I’m excited about 1.0.5 and I’m looking forward to trying out DiabloWikiPTR. The least you could do is tell us what’s wrong and if you’re working on solving the current issue.
We knew that when we brought up the DiabloWikiPTR that players would probably still experience some issues with account creation, character creation, or login (or all three). Rather than keep the PTR offline, we wanted to make it available to the public so players could have the opportunity to test out the new content and decided to continue to work on any issues that were reported to us while the test server was up and running. It’s definitely not ideal, but for the moment it’s better than not having the PTR available at all.

We’re currently looking into a number of issues right now, including but not limited to Error 3005, missing “Create a PTR Account” buttons, and instant disconnects on loading or Retrieving Hero List. All the reports you guys have submitted are being directed right back to our team of engineers and developers who are working towards finding solid solutions. We’ve also been passing on the workarounds just in case they provide any additional insight.

Unfortunately, we don’t have any additional updates to share right now about the PTR’s status or stability, but we’ll providing new information as often as we can. In the meantime, if report what you can (or what you want) and we’ll make sure those reports get where they need to go.

A certain gentleman, Wanderer, has stated that the PTR server could only handle as much as 1500 people at once. Is this true? Did you really just provide a server for PTR only capable of handling a miniscule amount of players?
No, that’s not true. While the PTR has a lower capacity than the live game, it’s designed to be somewhere around 20,000 concurrent players (not 1500).

The PTR worked fine for me last night, and I logged on again tonight, though it took at least 30 seconds sitting on “authenticating credentials” before it finally connected. Are you guys having more luck playing now than you were late last week and early this week?

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6 thoughts on “Blizzard on Complaints about the PTR’s Stability

  1. I could log on the PTR yesterday just fine. I am having more issues with the ApphangB1 crash and the fact that the game resets your preferences and options when you play on the live server after playing the PTR or viceversa.

  2. Who else thinks that the time spent working on the PTR issues could be better spent working on the patch itself?

  3. I haven’t had any issues with getting on in the past 24-36 hours or so. It’s been pretty smooth and easy for me on that front. But I completely agree with Terenas about the preference and options resets, though. That is getting annoying as hell.

    Without fail, every time that I log on to either the PTR or the live server, I have to go through and check (and reset) each and every individual preference and option, as they are getting reset automatically (or left alone) in a seemingly random manner. This may sound like a relatively minor issue, but considering that I have to make QUITE a few key-binding changes in order to play reasonably effectively (due to some physical issues that affect the dexterity in my hand), and I also choose a far from standard set of preferences and options, this is a major pain in the @$$ for me.

    Don’t get me wrong, I can easily accept this as a “price of progress/flaw of the testing process” kind of thing. I’m just saying that I for one will be extremely happy when this issue stabilizes.

    • That sounds suck. I haven’t played normal since playing PTR, and I figured it was just a case of having to set everything up on PTR for the first time.

      On the bright side, the waterfall of achievements when I first started on PTR was fun. Must have gotten 15 or 20 of them just standing still when I first started a game with my 60 DH, and lots of others dinged up soon after, for picking up 1000 gold and other quick/easy ones at level 60.

      • The Achievements Bonanza was pretty entertaining. My wife had just gotten back from a casino trip that she took with her mom, and happened to be standing behind me when I first got on the PTR. When all the achievement alerts starting popping up she said it was giving her flashbacks and walked right back out of the room. In the interest of maintaining a peaceful home life, I will end the story there.

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