Lylirra fielded a few angry posts about the D3 PTR’s repeated downtimes.
We knew that when we brought up the PTR that players would probably still experience some issues with account creation, character creation, or login (or all three). Rather than keep the PTR offline, we wanted to make it available to the public so players could have the opportunity to test out the new content and decided to continue to work on any issues that were reported to us while the test server was up and running. It’s definitely not ideal, but for the moment it’s better than not having the PTR available at all.
We’re currently looking into a number of issues right now, including but not limited to Error 3005, missing “Create a PTR Account” buttons, and instant disconnects on loading or Retrieving Hero List. All the reports you guys have submitted are being directed right back to our team of engineers and developers who are working towards finding solid solutions. We’ve also been passing on the workarounds just in case they provide any additional insight.
Unfortunately, we don’t have any additional updates to share right now about the PTR’s status or stability, but we’ll providing new information as often as we can. In the meantime, if report what you can (or what you want) and we’ll make sure those reports get where they need to go.
A certain gentleman, Wanderer, has stated that the PTR server could only handle as much as 1500 people at once. Is this true? Did you really just provide a server for PTR only capable of handling a miniscule amount of players?
No, that’s not true. While the PTR has a lower capacity than the live game, it’s designed to be somewhere around 20,000 concurrent players (not 1500).
The PTR worked fine for me last night, and I logged on again tonight, though it took at least 30 seconds sitting on “authenticating credentials” before it finally connected. Are you guys having more luck playing now than you were late last week and early this week?