Blizzard on Character Sorting Options and Listening (or not) to Fan Feedback


While not rising to the bait of continuing hacking allegations, the Blizzard CMs did share some more useful into in recent posts. How about a way to reorder your characters in the selection menu?

Please, let us be able to move our character list around, I like having my main characters at the top not the bottom 🙁 My OCDs are killing me haha.
Lylirra: We agree! We’re looking to add the ability for players to reorganize their hero list in an upcoming patch (we’re currently thinking 1.1.0).

Can you add option to block skills on interface. I moved one skill with mouse by mistake and lost all valor
Lylirra: We’re already working on adding an action bar lock for Elective Mode.

If you haven’t already, be sure you check out Bashiok’s replies to the 35 small improvements, as he covered this one and 34 others in that mega post.

Elsewhere, a fan asks if Blizzard is listening, and gets a comforting reply.

There has been some incredibly useful, constructive input on this forum. What I am curious about is if any of this is being seriously incorporated in the next patch releases. The earlier patches have touched upon minor things relatively speaking. I’d like to think some of bigger issues will be responded to eventually in a patch versus an expansion a couple of years from now. Are the bigger issues or hot topics like item availability/drops, game mechanics, scalabilty, etc being considered as well? Aside from addressing a much needed stability issue and minor tweaks, the patches thus far have done little that impacts playability over the the long haul. I’ve read there will be a couple of crafting changes and “spikey damage” addressed in the next upcoming patch. Anything else?
Vaeflare: First off: we’re absolutely listening. And in case you haven’t read our recent Game Design Update you should definitely check it out. It offers quite a lot of insight into some of the discussions we’ve been having behind the scenes, as well as our overall design goals and just a few of the game changes that we’re working on.

Everybody’s got an opinion. The things that one person most strongly dislikes are probably not the same things that are frustrating another equally passionate player, and perhaps neither concern are the topmost priorities for the developers to focus on at this particular moment.

If you have feedback, we’re definitely interested in hearing it, especially if you can give specific, constructive feedback on your concerns. But I think it’s important to remember that Diablo III has only been out for a little over two weeks, and so in many cases, we have been watching how things develop and planning how to best address particular concerns. I can assure you that we’re well aware of the major concerns, and have indeed touched upon most of them. We’re also going to be getting into the nitty-gritty of some specific changes we have coming up very soon, and then we’ll have the patch out before you know it.

Also, keep in mind that every alteration, even the smallest, most obscure one that you might not even notice, has to go through a huge number of hands and be thoroughly tested, evaluated, and reevaluated before they finally make it into your waiting hands. That process simply takes time.

In essence: simply because we haven’t addressed particular concerns here on the forums yet, that doesn’t mean they are not under close observation or that we don’t intend to address them.

Some other fan suggestions and requests are less warmly-greeted. Click through for a quote of that, as well as the latest Mac technical issue.


A fan asks why changes he thinks are important aren’t made more quickly, and subsequent posts in the thread get into technical limitations. Those aren’t the big deal, Blues say.

Blues, you guys need a back door to expedite changes more rapidly. This chain of command, routing for approval, operating proceedure business mumbo jumbo stuff ISN’T FOR GAMES. Just Sayin’
Zarhym: There’s a time and a place for fast-action, high-priority designations. And believe me, we do have those types of approval pipelines. I’d argue though that reacting in a rash manner does not, in most cases, make for great game design.

Game design really is an art form more than a mathematical equation, even with so much math involved. The end goal should be amazing gameplay. And how that’s defined will differ from person to person.

Sure, we can be slow to act. Sometimes we can be too slow. But even with the mistakes we’ve made — and the mistakes we’re sure to make in the future — I think we’re better off taking a measured approach to potential design changes. 🙂

There’s a time and a place for fast-action, high-priority designations. And believe me, we do have those types of approval pipelines. I’d argue though that reacting in a rash manner does not, in most cases, make for great game design.

Game design really is an art form more than a mathematical equation, even with so much math involved. The end goal should be amazing gameplay. And how that’s defined will differ from person to person.

Sure, we can be slow to act. Sometimes we can be too slow. But even with the mistakes we’ve made — and the mistakes we’re sure to make in the future — I think we’re better off taking a measured approach to potential design changes. 🙂

Thanks for being professional in all your responses. All of your team.
Zarhym: Thanks for bearing with us as we’ve tried to keep information flowing on these forums. They’ve been moving quite fast!

Of all the issues and questions being asked on the Forums why respond to this? I see the same half-dozen questions being asked by many users with no answers. Yet I see Blues responding to what is the best drink to have while playing and what their favorite in game moment was, bravo. 🙁
Zarhym: If you have any issues with what we do on the forums, send it to [email protected] Don’t follow us into threads and tell us where we should be posting. Thanks.

If you know you’re slow to react and implement changes, can’t you be a little more forthcoming with informing us of what you want to do?
Zarhym: We’re always striving to improve our communication. The primary function of the community team is to listen to the players, so we’ve spent a lot of time these past few weeks compiling feedback and taking it to the developers.

The flip side of that coin is for us to relay information back to the community as best as we can and as often as possible.

Does your team simply hate talking with the public for fear of “breaking promises”?
Zarhym: No, but you’re asking very specific questions about late-game class balance only a couple of weeks into Diablo III’s life cycle. The overwhelming majority of the community isn’t even there yet. We’re watching things very closely and have a lot of tweaks in mind, many of which are already being worked out, but we’re not looking to jump all over balance adjustments and catch players off-guard. And it’s certainly not an MMO where balance is among the biggest concerns.

For those who have already invested a lot of time into this game I’m sure these last couple of weeks have felt like a lifetime. But with regard to this game’s lifespan, we’re barely in our infancy.

All of that said, we’re already preparing another game design update to share with everyone soon. We hope that’ll provide additional insight into our plans for the foreseeable future.

So because I’m in the 1.9% in Inferno, my opinion matters little?

Pathetically bad itemization and drop rate on suitable items in Inferno is a low priority?

Melee going squish in seconds on rares/elites in act2+ is on the back burner in favor of casuals in normal/nightmare/hell?
Zarhym: Conversations don’t work when you put words in my mouth and then venomously question — in a near rhetorical fashion — how I could say such things.

I don’t know if it’s just because you’re frustrated that you see red whenever you see blue. But you seriously need to relax.

Who does it serve when hundreds of players jump on any blue poster they see, tar and feathers at the ready?


Elsewhere, the parade of Mac technical issues continues, with many users seeing drops to unplayable frame rages rates since the v1.02 patch. A typical exchange.

Before I begin describing my problem, here are my specs:
15-Inch MacBook Pro, Mid 2010
2.66 GHz Intel Core i7
4GB 1067 MHz DDR3 RAM
NVIDIA GeForce GT 330M 512MB

Before the patch, I was getting a solid framerate; very smooth even running at 1080p on the secondary monitor. But now, I’m getting maybe 3 frames per second. I tried a PRAM reset, and that fixed the problem for about 30 seconds, and now I’m back to where I was.

Suggestions?
Machkhan: Can you try doing a SMC reset and see if that helps?

Resetting the SMC
http://support.apple.com/kb/ht3964
Also, try rebuilding your cache and see if it helps.

Rebuild the Diablo III Cache

1. Navigate to /Applications/Data_D3/PC/MPQs and delete the Cache folder.
2. Then, navigate to Users/Shared/Battle.net/Agent and delete the Agent.db file.
3. Run the Diablo III Launcher and let the game update it’s files.
4. Press Play when you see Game is up to date

The folder Data_D3 does not exist in applications. You probably meant /Applications/Diablo III/Data_D3/PC/MPQs
Thanks I’ve correct the file path.

And you’ve tried the PRAM reset as well?

I reset the SMC, and it’s now playable, although not back to where it was pre-patch. Thank you.
What kind of performance are you seeing now?

…We are still investigating this. I’ll see what more I can find out about this.

i really don’t understand, why it is only getting worse instead of better… do you really don’t have any hardware, where you can test it before releasing new patches!? in this case, i would be glad if i could be a “beta tester for patches” for you…
We do. Issues like this may not show up in testing which is why we have to gather additional information. Many times setups are not the same, as everyone has setups differently with system configurations such as resolution, fan speeds, backgrounds app etc.

The team is reviewing threads with these reports and from there can see what may be going on. For the mean time I’ll try to make a sticky that has some troubleshooting that that can be used to try to restore any loss performance.

interesting, as apple don’t have so many different configurations… every generation 1-2 different CPUs (core 2 duo – i3 / i3 – i5 / i5 – i7) and only 2 different GPUs every generation
Apologies, let me clarify:

This should include background apps running, what people apps people have installed, peripherals attached, and other factors. This can also include what maintenance is being done (or not being done) to keep the Mac running, and running apps that modify settings like SMC does to fan speeds and what not.

…I don’t think this FPS drop affected everyone, as many did not notice drops at all. The Macs I have here at work and home did not see any FPS drops in-game. This is why we are looking into this and see what could be the culprit(s).

If you’re quick you can be the first to make the requisite, “Get a real computer, noob!” comment that always shows up on any thread mentioning Macs. Those comments are awesome, because no one has ever said that before about a Mac technical issue, so it’s a good way to show everyone how clever and witty you are.

Tagged As: | Categories: Blizzard People, Blue Posts, Uncategorized

Comments

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  1. “Get a real computer, noob!”

  2. “If you’re quick you can be the first to make the requisite, “Get a real computer, noob!” comment that always shows up on any thread mentioning Macs. Those comments are awesome, because no one has ever said that before about a Mac technical issue, so it’s a good way to show everyone how clever and witty you are.” ~ TY Flux for this post.  As a Mac user myself, it pisses me off seeing when people honestly do it!  I’m glad to see someone that can reach a majority stand up for diversity.

  3. I am an old “Mac gamer”… I still remember when Blizzard bought out the company that was doing their Mac code and incorporated them into the company in Irvine… those were the days when we got Diablo II two weeks after the PC users did, which was a big deal considering it could be 6 months+ with other developers.
    Pretty sure there STILL isn’t proper OpenGL support for that game with Millions of Colors.
    It’s pathetic that after all these years Apple can’t offer better driver and/or game support.  I hope you all get some relief soon.  I couldn’t deal, I am a happy Windoze user now.

  4. I enjoy Big Macs. mmmmmmmm

  5. out of all of this comes a mac VS pc debate?

    seriously? 

  6. yeah im still getting the massive fps drops when i first load a game
    its like, when i get in the game i have to do all my skills and each time the computer processes the skill animation it lags a bit, but only on the first try
    same goes for every single other skill (ALL other classes and EVERY SINGLE monster skill)
    this spells instant death if i teleport to someones banner who is fighting a rare mob etc
    no hardcore for me! 

  7. haha, “Mac” 😀

  8. To me the issue isn’t with Mac gamers, that’s never going away. I live in Canada and it’s something like the non stop whining of the Quebecois. 
    For me, the issue is with the whiny little shit that some people ask for. Seriously, you want Blizzard to prioritize how your characters are listed? If only 1.9% of people are playing Inferno, I am guessing the number of people with more than 5 characters is way, way less than that. So many of the changes people are asking for just make me shake my head.

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