You may recall on the 29th May we reported that sizeable rumblings were being made by the Korean gaming community regarding the connectivity issues experienced when trying to play Diablo 3 over Battle.Net. They were significant enough to cause the Fair Trade Commission to investigate Blizzard for “poor service”.
KoreaRealtime are reporting that Blizzard have posted news on the official Korean website stating they will offer refunds under the following conditions.
- To players who are less than Level 40, about two-thirds of the way through the program can apply for a refund from June 25 to July 3.
- Will accept returns from any players less than Level 20, around a third of the way through the program within 14 days of purchase from now on.
I’m wondering if the translation of those last three words is absolutely precise because that would open the refunds up to anyone who simply played the game for 14 days and doesn’t wish to play it any longer.
Thanks to ericbrighteyes – the first to email this in.
A full translation is after the fold.
Dear players of Diablo III Korea
First game players since its launch due to server instability points to you once again apologize for any inconvenience. Diablo III expansion Asian server status information, as mentioned by Blizzard Entertainment in South Korea expanded server and additional stabilization work was in progress. And soon expected to be included in the patch 1.0.3 buljiok difficulty adjusting to the probability that the item acquired, the party played a better gameplay experience through improvements to our customers.
Dear players, and to take this opportunity thank all employees of the heart will be put. Far beyond the expected with the release of Diablo III to find many people gave him, throwing in a time when taking the service for your patience gave unstable. To improve service to solve a major problem given our heartfelt thanks for the happy for their hearts to express as follows: StarCraft II: Wings of Liberty will be able to Pass on the 30th.
In addition, digital downloads since the release of Diablo III, who bought the product or package to the destination that became the bottom of the Diablo III gaming experience you are not satisfied with the people he can apply for a refund.
[Diablo III product refund Guide]
In addition, Diablo III digital download later applied to change the product for a refund policies will guide you. June 21 5:00 a.m. since Diablo III digital download products after purchasing the game you are not satisfied with the experience of those that you buy within 14 days can apply for a refund and just delete the entire character string containing the highest level of the grown 20 level or less (including level 20 character) must be If you receive a refund in conjunction with the game character licensing information, please refer point is deleted. For more information support the June 21 [knowledge storage] can be found at:
* If you have purchased boxes of the package store and follow the company’s refund policy for orders doeni check beforehand if you would like looked at each point of purchase, please contact us.
Since the release of Diablo III undeserved encouragement you sent us thank you again. Korea in the future players more reliable gaming experience on your server capacity for the expansion and optimization through server environment continues to be our best year I will. Finally, with a refund to anyone who can not leave the Sanctuary with appreciation and apologize. If I have a chance again in the future ministry and look forward to meeting you.
Blizzard Entertainment Dream.