Many fans had trouble logging on or creating games last night and today, and in a couple of threads Blizzard addresses Diablo 3 Latency and log in issues, which happily now seem to be (mostly) rectified.
For players are who are still encountering latency, what kind of latency is it exactly?
Please list all that apply. If you’re experiencing latency during an action not listed above, please call it out.
In addition, can you please also include where you’re playing from (country/province and/or city)? It’s possible this may be an ISP issue, but we don’t want to rule anything out just yet.
Freaking game is unplayable and they ask what kind of latency?
Not all players are experiencing latency. As a result, this means it’s not a global issue (i.e. something affecting everyone who logs in) and will require more troubleshooting to identify the exact cause. This is what we’re doing by asking for the kind of latency you’re experiencing, where you’re playing from, and what ISP you’re using. The additional information provides us a clearer, more accurate understanding of what’s happening, particularly in situations where not all players are having problems and where we’re unable to replicate the scenario internally.
For some players, it seems that the increased latency may due to an issue with a specific ISP. (This may be something that’s out of hands, but we’re still seeing what we can do.) For others not on the same ISP, we’re still troubleshooting. Latency isn’t a binary kind of thing and can be caused by a litany of different sources. The extra info you all are providing in response to my questions certainly help. 🙂
I only noticed this reading the blue tracker since I had zero trouble logging on or playing yesterday or today, whether I was logging onto US or EU realms. There were plenty of others in the clan on both servers playing fine, so clearly this wasn’t a universal thing… but for those who were affected, it was a show-stopper.
Click through for some more Blues on this tech problems issue.
Given that we’re looking into the reports from our end (not dismissing them) and reaching out to Bell, it’s both unfair and inaccurate to say we’re trying to pass the buck. I was just being transparent and very up front about the fact that there are some situations where we’re unable to assist with ISP-based or -related issues. Hopefully, this isn’t one of them and we can get that high latency for Bell users* resolved sooner rather than later.
*As noted previously, we’re still troubleshooting possible causes of high latency for non-Bell users, too. Please keep providing your answers to my previous questions, as this can help quite a bit!
What broke this time?
In a nutshell, server load. We’ve made some adjustments to help reduce that load as well as implemented new code that will ideally prevent this same scenario from happening again.
Blizzard tells the players to do a tracert and pathping because apparently it’s all the players fault. LOL
As noted in another thread, by asking for trace routes, we’re not placing blame on the user, we’re simply attempting to better diagnose a problem so that we can help resolve it. Think of it like when a doctor asks for medical history or even day-to-day habits. That additional context can be key in identifying and treating an
**UPDATE** 3/14 @ 11:20 pm PDT We continuing to investigate reports of high latency and appreciate your ongoing feedback (as well as the additional information you’ve shared in response to this post). We don’t have have an ETA on which this issue may be resolved for all palyers, but it remains a priority for us at this time and we’ll continue to provide updates as they become available.
**UPDATE** 3/14 @ 5:53 pm PDT – Game creation issues should now be resolved for most players; however, if you are still experiencing in-game latency, we’d appreciate the additional information requested here: http://us.battle.net/d3/en/forum/topic/12082198142?page=85#1685
**UPDATE** 3/14 @ 4:35 pm PDT – We are receiving reports that players are able to get back into the game. Although it will not be necessary to collect further trace routes at this time, we do ask that you specifically call out whether you are able to access the game, create a game, or join in an existing one. Thank you!
**UPDATE** 3/14 @ 3:25 pm PDT – We’re aware that many players have reported having lost connection to their current games and this is being investigated along with the previous reports in this thread.
**UPDATE** 3/14 @ 11:45am PDT – Hi all, If you are continuing to experience the issue with creating a game, please run a Trace Route to the following address 184.108.40.206 and post that information here. Thank you!
**UPDATE** 3/13 @ 11:25pm PDT – We believe we identified the primary source of the issue affecting game creation, as well as the ability to join existing games. We’ve implemented a fix in the last few minutes and believe that players should now be able to create and join new games without any problems.
We’d love for players to log back in and give this a test; if you continue to experience difficulty creating/joining games, please let us know.
An important note, though: Due to the nature of this specific issue, some players may unable to join existing games (games that were created before we resolved the issue). However, you shouldn’t have any issues creating new games.
**UPDATE** 3/13 @ 8:10pm PDT – Thanks for your reports! We’re continuing to investigate server issues based on your feedback and hope to have a resolution soon. As more updates become available, we’ll provide them here.
**UPDATE** 3/13 @ 6:55pm PDT – Please retest at your convenience and let us know if you still have any difficulties creating games, or experience severe latency. Please be aware that as we are continuing to address the issue, it may yet take a bit longer before this has cleared up for everyone.
**UPDATE** 3/13 @ 6:40pm PDT – We have identified the issue and are currently working to resolve it. We’ll be sure to update the post as soon as we have more information to provide. Thanks again for hanging in there!
We’re currently investigating reports in the North American region concerning players being unable to create new games, and also reports regarding general latency.
The blue threads are fairly tedious reading, aside from the occasionally amusement provided by various armchair tech experts. I do enjoy when players who probably need 3 tries to plug in a USB cable have all the Internet solutions. My fave was a guy who screamed about the connection issues and then linked to his model of computer on BestBuy.com… I picture him in 10 years, sitting in a fast car while stuck in gridlock and calling 911 to scream about how he can do zero to sixty in 5 seconds, and why being stuck in traffic is therefore improssibru. (The meme image above is for him.)