A fan asks if there’s any way to buyback and item after selling it and leaving the game. Bluetensity ensues!

    Lylirra: While the buyback option is a great tool for recovering items sold to a vendor, it will only display the 12 most recently-sold items and will clear out whenever your character leaves a game. As other players have noted, sold items that no longer appear on the Buyback tab are permanently lost and cannot be recovered. (You can learn a bit more about our restoration policy for Diablo III here.)

    I know it sucks to lose something you were intending to sell on the auction house or even wear yourself, but there are many, many items to be found in Diablo III. Who knows, though? Maybe an even better item will drop for you soon! 🙂

    How about having the QA team work on a fix for this ? Something like an item lock players have been suggesting. Selling an item to a vendor thats worth millions is the players mistake for the most part, however, there should be some safety guard against it. Its just wrong when it happens.
    Lylirra: The safeguard is the Buyback tab itself. We wouldn’t have added the feature if not for the understanding that mistakes sometimes happen. Even so, there is a certain level of responsibility on the player when it comes to managing your inventory, and it’s always a good idea to use caution whenever selling items to a vendor.

    That said, I’m happy to relay on the feedback regarding a larger Buyback tab. We’ve actually already discussed the possibility of adding in some sort of “item-lock” system and, while we still feel that players should be mindful of what they’re selling or have sold to a vendor before switching games, we haven’t ruled out the idea completely.

    Maybe you could put a “warning”, much like the alert when trying to salvage rare items or legendary items. The warning would be “You’re attempting to sell a recently equipped item. Proceed or cancel?”.
    Lylirra: I can certainly pass on that feedback, too (but I’m thinking it might be more reasonable to have the warning dialogue appear under similar conditions to salvaging, just for the sake of consistency).

    Just some things to keep in mind, because these are the questions we ask ourselves when reviewing feedback:

  • Should the warning dialogue only appear when selling an item that’s been equipped? What about the items that players just want to sell and haven’t equipped?
  • Or should the warning dialogue appear whenever selling an item of a certain quality level? If so, what quality level is appropriate? Should it apply to only Rares and Legendaries? Or should it apply to all magical items?
  • If the warning dialogue appears when selling all magical items, would that then become tedious for players who farm a lot? If so, which is more valuable to the player: having a warning dialogue in addition to the Buyback option or having a quick way to empty their inventory?
  • In other games that have warning dialogue and a Buyback tab, many players still mistakenly sell their items, so will adding it to Diablo III actually provide a better experience?
  • There are several more things we need to consider in addition to what I listed above, but I think you get the gist. 🙂

    Lylirra: Serious question: If there was an item lock feature and you still happened to lose an item because you vendored it and then left the game, how would you feel?

    Either the blues have been told not to answer, aren’t told the answers or play a different role than people think.
    Lylirra: It’s probably a combination of the three. 🙂

    We may not always be able to respond to a specific concern for a number of reasons. Sometimes we don’t have any information to share, sometimes we’re not in a position to comment, and sometimes we want to see how a discussion progresses on its own. Whenever we post in a thread, the conversation will inevitably change, and there are times when it’s important that we don’t get involved. Usually, when a thread gets a “blue post,” it stops being a discussion between players and turns into a some sort of modified Q&A. There’s nothing wrong with that, but it’s not always the best way to get valuable feedback.

    Also, we’re not just here to talk about gameplay. We’re here to engage the community, too, and that involves jumping into threads that are more about chatting and less about relaying information from the development team. (We try to balance both whenever we can.)

    What do you guys think? I don’t really think of NPC merchant interactions as part of the skill of Diablo III, but I bet I’m not the only one who has salvaged an item I meant to keep, while quickly clicking through the 37 items I didn’t want to keep. And it sucks, but that’s life. Sometimes bad things happen. I dropped my favorite wine glass in the sink the other day (while washing it) and it shattered. I’d have liked a Ctrl+Z on that one, and a lot of things in Diablo III give you that sort of option… but maybe even more should?

    Or do you say no, and insist that players take responsibility for their own actions? I mean, there’s a buyback window, there are confirm warnings on every rare or legendary you salvage, etc. Where do you draw the line? I imagine there are technical issues with RAM and memory too, when it comes to Diablo 3 storing an infinite number of back actions in memory, so you can undo and undo.

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