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Diablo 3 completely crashes my PS4 Pro :/

Posted by Tyvalir - 1 year ago (April 19, 2017, 12:34 am)

Hey all, we’ve been investigating issues causing the game to crash for players using a PS4 Pro. Since there are a lot of things that could be causing it, we’d like to gather some more info if you’re able to provide it:

  • What were you doing in-game at the time of the crash?
  • What skills / runes did you have equipped?
  • What Set / Legendary items and Kanai's Cube powers did you have equipped?
  • Were you playing with 4K video output?
  • What language were you playing in?
  • What is the model number of your PS4 Pro?
  • Was "Boost Mode" enabled on the PS4 Pro?
  • Was the PS4 Pro system connected to the internet?
  • If online,
    • What was the game privacy (Network Settings) set to? (ex. "Local Only", "Friends Only", "Open to Public", etc.)
    • Approximately how many of your friends are online who also play D3?
    • What router is the PS4 Pro connected to?
    • Is your PS4 Pro using a wired, wireless 2.4GHz or wireless 5.0GHz connection?
    • What ISP is the network connection provided from?

Thanks for any details you can share!