As a result, we made the decision to bring the game servers down ASAP rather than risk these issues to continue to affect gameplay and the game environment as a whole. It wasn’t an ideal situation, because we know that bringing down game servers without warning isn’t a good experience for our players, and certainly one not made lightly (it’s not something we like to do and actively try to avoid it whenever possible). We felt it was best course of action at the time, however, and genuinely apologize for any inconvenience this may have caused you or other players.
I sincerely hope your hero has survived to fight another day, though. If not, as a fellow HC player, I will raise my coffee mug in your character’s honor and hum a small dirge of remembrance. May his spirit live on through the deeds of those who rise in his wake.
Though painful for some, the bugs didn’t impact many players and there will not be a rollback. Click through for some more Blue detail on that.
Now, that does not minimize the frustration of those affected by the shutdown (nor do I feel it should); however, it does provide context and scope. Game-wide rollbacks are a pretty significant endeavor and would affect all players, not just those who may have lost a hero; as a result, its something we typically reserve for game-breaking issues.
Yes, and it looks like taunting customers is how Blizzard rolls. “If we killed your character and wasted hours/days of your time, and therefore your money, oops. Sucks to be you.”
Lylirra: Not at all. I know it’s easy to vilify Blizzard employees and see us as heartless individuals who don’t care about or have the ability to relate to our players in any significant way, but that’s pretty darn far from the truth. I’m an avid Hardcore player, and I know the pang of loss that’s felt when one of my characters dies, be it at my own hand or to a situation that was out of my control. Those characters can often become an extension of who we are as players, particularly if it’s a character that’s lived through many challenging battles.
The salute I gave is one I give to each of my Hardcore friends when their heroes pass. I know it’s a little RP and probably more than a little nerdy, but I still like to commemorate HC deaths whenever one is brought to my attention. I feel it’s the very least I can do as a fellow defender of Sanctuary.
I like that last guy who pops in just to prove that there’s always someone somewhere (on Battle.net) who can (and will) bitch about anything. Don’t anyone point him to Blizzard North’s Diablo 2 era response to Hardcore death, or he’ll need to change his panties.