Blizzard’s Official Statement on Diablo 3 Gold Duping


Blizzard has issued an official statement on the v1.08 Diablo 3 gold duping and the current situation with the shuttered Auction House. Key points from their posts:

  • There will not be a general rollback. If you didn’t dupe gold and progressed your character since the patch went live, your progress is safe.
  • The gold dupe existed only on the Americas Realm (not on Asia or EU) for a few hours after v1.08 went live.
  • Blizzard says that only a small number of players took advantage of the exploit and thus they are handling bans, rollbacks, and other corrective actions on a case-by-case basis.
  • The Gold and Real Money Auction Houses should be back online fairly soon.
  • Full blue quotes below:

    UPDATES:

    12:00 a.m. PDT: At this time (and after careful consideration), we’ve decided to not move forward with rolling back the servers. We feel that this is the best course of action given the nature of the dupe, how relatively few players used it, and the fact that its effects were fairly limited within the region. We’ve been able to successfully identify players who duplicated gold by using this specific bug, and are focusing on these accounts to make corrections.

    While this is a time-consuming and very detailed process, we believe it’s the most appropriate choice given the circumstances. We know that some of you may disagree, but we feel that performing a full roll back would impact the community in an even greater way, as it would require significant downtime as well as revert the progress legitimate players have made since patch 1.0.8 was released this morning.

    10:40 p.m. PDT: Maintenance has concluded, and the fix has been implemented. Once we’ve been able to test this fix and verify that it works correctly, we’ll then mark the gold and real-money auction house live.

    10:35 p.m. PDT: To assist our teams with their review process, we have disabled all gold trades in the Americas region until further notice. Players can still trade items, but trades that involve any sum of gold currency cannot be completed.

    10:15 p.m. PDT: We believe we’ve found a fix for the gold duplication bug and will be deploying it shortly to all regions. In order to implement this fix, we’ll be bringing Diablo III into maintenance. We anticipate this maintenance will last for approximately 1 hour, lasting until approximately 11:30 p.m. PDT.

    _____________________________________

    Auction Houses Temporarily Offline — Update

    We’ve brought both the gold and real-money Auction Houses offline for maintenance. After the release of Patch 1.0.8 this morning, we found that some players were exploiting a bug that enabled them to duplicate gold through the Auction House. We’re working on fixing the bug right now, and bringing the Auction Houses offline helps us troubleshoot in a more stable environment while preventing further exploiting.

    Q. When will the Auction House be available?
    We don’t have an ETA just yet. Our priority at the moment is (of course) to fix the bug and make sure it can’t happen again. We know this is an inconvenience for some of our players, so we’ll be providing updates in this thread as soon as we have any details to share.

    Q. Will there be a rollback?
    Our priority is to fix any issues with the game client first—that’s what we’re working on right now. After we’ve addressed the situation, we’ll need to determine whether or not a rollback is appropriate. We know this is an important issue for all of our players, so we’ll be sure keep you informed of what’s happening and will provide any updates in this thread, as well.

    Q. Will players be banned for using this dupe?
    We’re currently in the process of reviewing the accounts involved and taking appropriate actions, including temporary locks, suspensions, and/or bans. Our exploitation policy for Diablo III can be found here, which should give you an overview of the kinds of activities that are and aren’t cool within the game.

    Thank you for all of your reports, and for your patience. In the meantime, to help streamline communication, we’re going to be locking and redirecting posts to this location.

    Sounds like we’re free to play now without worry of our progress being rolled back. You’d be wise to avoid any third party item or gold sales, since you’ll probably be buying duped gold, or items purchased with it. And who knows where the ban hammer and/or rollback will fall?

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    1. Q. When will the Auction House be available?
      Blizzard: idk. Going as fast as we can.

      Q. Will there be a rollback?
      Blizzard: idk. We’ll decide latter and tell you then.

      Q. Will players be banned for using this dupe?
      Blizzard: ya, we’ll issue bans and stuff on a case-by-case basis.

      Blizzard has issued an official statement. It’s 66% I-don’t-knows. What did you expect?

      • Granted, all this screams “we need moar time” and doesn’t provide much further information on the subject, which isn’t really satisfying.

        But would you honestly rather wait for them to convene with all their decision makers, designers, analysts, technicians and whatnot in order to agree on the exact procedure before taking any action on the ends of fixing and communication? (I imagine that the insights of those guys who are now trying to fix things are also required to determine what measures can be taken in the rollback question.)

        In the end, even this is a small example of crisis management, where early PR is rarely mistimed, much to the contrary of their impudently early product hyping. We should instead applaud them for releasing an official five-paragraphs statement in less than two weeks for once. ;p

        • Lols, you can ask all you want but…

          I duped quite a bit of gold, enough to take me through expansion. Put most of it in to gear and moved it to legit account.

          After things are quite again I will simply sell it back on RMAH or for gold.

          Blizzard hooked me up good, and funny thing is so many people got in game rich of this.

    2. They just can’t do anything right. Either they’re cursed, or they’ve really just lost it at this point. Embarrassing.

    3. Sorry Flux, I disagree. We definitely aren’t “free to play” without the threat of a rollback looming over us. Trillions of gold have been pumped into the economy over the past few hours (1 streamer was buying up shitty legendaries for 2 bill a pop), and without rollback the economy will utterly destroyed. Even if all the guys involved in the exploit are banned, the gold has infiltrated every corner of the economy – Players have made billions from gem sales and item sales, and almost any halfway decent item has been bought up. This is not a bump in the road one can recover from.

      Ironically, the gold dupe, was completely Blizzard’s fault (so easy, that 1000s of players could have done it without even trying…I mean who hasn’t cancelled an auction in their D3 careers?).

      While one can’t be certain that a rollback is inevitable, as Blizzard’s incompetence is the stuff of legend, it is the logical solution, and I’d be 99% sure that a rollback will happen. My biggest fear is that they don’t have a recent restore-point, and days or weeks of progress will be lost as opposed to hours. I’d like to add that the fact that they’re keeping the server up and aren’t willing to commit to a solution isn’t helping matters, and if anything is another black mark in the incompetency column.

      • Agree. I almost feel like it’s still the PTR. I’ve found some decent stuff on the PTR and get annoyed that I can’t hold on to it. Guess what this first day is like? Same as the PTR. Don’t assume you’re going to hang on to anything from the last 12 hours or so.

      • I think there will be no rollback. Consider that the majority of D3 players only play on the weekend, or evenings, and even among those who play during the day, not many go to the forums or watch streamers, so overall, a very small percentage of players were aware of the exploit. With D3, it’s now evident that Blizzard mainly cares about the masses rather than the hardcore gamers. They will probably cancel some AH transactions, ban some accounts, etc. I don’t think they will do a rollback, which would affect everyone, to solve the problem of a few.

        • I don’t think it’s possible to just cancel some ah transactions to fix the inflation. Say I sold a gem for 100m gold when normally it’s 20m. I then use the money to buy a cool tri fecta ring someone’s been spamming in chat (manual trade). That 100m is gone and the damage’s already done. Say they cancel that ah transfaction (after all I was able to sell it at such inflated price only because of the dupe exploits, so that’s fair even though it’s not my fault). But how? That 100m is already gone. I now have -100m balance? They’ll have to somehow go after the subsequent manual trade as well if they want to get that 100m out of circulation. Seems like a very difficult pickle (if not impossible).

          If this was an isolated instance, they can just forget it as the inflation would be minor. But given that the exploit was so easy and so many players were involved (no way gems could be inflated so much so quickly otherwise), how can micromanage all those transactions? Because they’ll have to fix not only the dupers but everyone they came in contact with (haha like AIDS).

      • Well, my suspicion that we wouldn’t get a general rollback was correct, but it remains to be seen if their “case-by-case” basis can do enough fixing to get the excess gold out of the economy. And it’s going to be hard to tell, on US softcore at least, since the 1m to 10m RMAH gold sale change will raise prices greatly.

        Happily, we’ll be able to compare to US HC, and to EU, where no gold dupe bug occurred. More details in the new post.
        http://diablo.incgamers.com/blog/comments/more-official-updates-on-the-diablo-3-duping-and-ah-issues

    4. Also, I find it slightly refreshing and funny that something like this is a BIG DEAL and BREAKING NEWS, while in D2 this was standard operating procedure. I mean, the major trading currencies (SoJs and runes) were duped. The base currency only worked as a currency b/c it was duped. I guess this game really is a successor to Diablo 2 after all.

    5. also it looks like the forums have gone down now, maybe a rollback is in the process who knows.

    6. lol, hillarious. If there was any doubt this game was a total dung heap, let those doubts be removed. Roll back isn’t going to fix $hit. Tear Down the AH and enable offline play, already. Blizzard has already failed at delivering every promise they made for enabling online only play in the first place.

    7. Q: It’s 66% I-don’t-knows. What did you expect?
      My money is on “I don’t know” as it has a 66% success rate 😉

    8. Really guys, you blame Blizzard for bunch of looser exploiters, with their head so far up their arse they don’t even know how fresh air looks, stream this bug online and suddenly, it is Blizzard fault? Well, this is very trivial bug that should have been found easily on PTR by players, but was not. And why? Because all those fucking eploiters did not test PTR and only waited for new patch like hungry wolves to exploit any possible error of code that is left.

      I think all those who used this exploit should get permanent ban, we should get US wide roll-back and be done with it.

      • It’s Blizzard’s responsibility to check their own code.

        A lot of the flak Blizzard is catching is from being vague on what the aftermath of this will be, such as a rollback or a mass banning. It seems as if there won’t be a rollback and I completely disagree with them if that is their course of action. Even if the exploiters are all banned the gold that they received has been spread all over. A rollback, while being unfortunate for those that gained xp, loot, or legitimate gold, would solve the problem much better than just banning the accounts that used the exploit.

      • Wait, you’re blaming the PTR testers? The bug was with the RMAH, which to my understanding isn’t available in PTR. Are you being serious or just trying to screw with me?!

        • I blame the lack of PTR testers from the ranks of the so called “pro streamers” that always find bugs only after patch goes live, without going on PTR and finding those bugs, because they would gain nothing by reporting bugs on PTR. And I think on PTR you always get bobby bucks for RMAH, not sure if every patch, but there were definetely instanced when testers got bobby bucks.

          • There’s no RMAH on the PTR, and the duping bug only existed in RMAH gold sales, thus there was no way for the PTR testers to detect it. If it even existed at that point; the 1m > 10m gold change was put in just in the last version, and wasn’t in the patch notes 2 weeks ago.

            General info on the PTR: the GAH works just as normal, and there’s no RMAH. (There was an RMAH testing mode during the beta, with Bobby Bucks to play with, but that was only during that pre-launch testing.) When you copy over your account to the PTR it copies everything, including your gold. Thus you can buy and sell as normal on the PTR.

            It’s a weird economy of course, since anyone can just recopy (overwrite) their chars at any time, thus essentially duping their gold. And since it’s all temporary no one really tries to make money or worries about costs. But all of the functions of the GAH are identical.

    9. One programmer hide a f*cking bug code in the patch,they want to close AH.Gold dupe is the most efficient thing to do this. After 1-2 month we see the itemization change synchronous as ps3/4 lunch or blizzcon.The expansion will be the next big thing.

    10. Happy One Anniversary!!

      How ironic the game isn’t working.

    11. I wonder much $$$ the dupers made. People were paying real money to flip radiant gems for massive amounts of gold and thinking they were being clever.

    12. Auction Houses Temporarily Offline YESSSSSSSSSSSSSS!!! And dont get them back becase its destroy the game!!

    13. No amount of protection is going to make a game hacker proof !

    14. Let’s just say Blizzard manages to find and ban the majority dupers and the majority of people who laundered the duped gold into items. The gold and items those accounts are holding disappear, and furthermore the items they listed on the AH also disappear.

      In that scenario, I just don’t see how the net effect would cause a huge amount of destabilization to the economy. The biggest thing would be that, in that short window, some regular players managed to sell their items when they wouldn’t otherwise have.

      • Oh yea it’s so fair to punish those who unknowingly traded with the dupers by taking away their items/gold. That they unknowingly “laundered” the duped gold makes no difference to you I guess.

        • By laundering, I mean laundering in the traditional sense. The behavior is so deviant from normal exchanges that very few innocent people may unwittingly get involved. It would be fairly easy to identify many legitimate sales vs. suspect ones. If you suddenly listed an item post 1.08 and had it bought out at 2B gold, for example, it’s highly unlikely that you’re innocent.

          Like I said, the innocent/unknowing guys would have just made a few sales they couldn’t otherwise have made. Luck!

          Turns out this is the reason that Blizzard is choosing NOT to roll back the servers ( http://us.battle.net/d3/en/forum/topic/8770118014?page=1 ).

    15. Diablo III, Release date
      May 15, 2013

    16. So glad I finally got PoE to install. The P2P item trading model is working absolutely fine for me no AH screwing up my drops or enticing me to cheat.

      Honestly I feel like I just banged my smokin hot 10/10 girlfriend who’s in the kitchen cooking me dinner. Meanwhile I’m here looking at my old girlfriend D3 on facebook. Oh what’s that she’s posting now? “UGGGGH Another STD this week so frustrating! I’ll be clean next patch if yer lucky boyzzzzz!”

      Yeah I made the right call…

      • There is a theory that if a butterfly flaps its wings somewhere on this planet, a lightning strikes somewhere else. Blizzard programming proves it.

        • The fault is booth in the programmers for not writing extensive enough unit tests for their functionality and in the QA for not spotting the bug after the design of certain functionality was changed.
          Its a really small mistake but it had really big impact.

    17. They dont know nothing!I guess they dont have a manager or lead designer there,in D3 team.they are people of no one. 😀

      Its time to play again D2 LOD Offline.

    18. Well this is depressing.

      I’m constantly disappointed with this game. It’s become ridiculous.

    19. no wonder these forums are close to death everyone that posts here hates the game and only posts negatively and probably doesn’t play it, while the ones that like the game come in and see all these trolls who hate the game.

      • You could always try the official forums which is overflowing with positivity. amirite?

    20. I was considering coming back for 1.08. Now I see I’m even further behind because in standard Diablo fashion it’s classic cheat to compete, and I didn’t do that so I’m even further behind.

    21. Earlier: “Waaah the economy is ruined”
      -Bug occurs, gold duping occurs-
      Now: “Waaah, the economy is NOW ruined”

    22. This IS depressing though. 1.0.8 was (is?) a great patch with great changes and then this dark mark is now looming over it. I feel so back and forth over whether to continue playing or to just shelve the game for a little. I don’t know why, but something about the way this happened and is now being handled is really shaking my faith. It just seems like all of the progress in terms of gaining gold to get those truly high-tier items was just placed even further out of reach. The economy was kind of crap before and now it’s going to be even worse? Shakes your faith/patience. *sigh* Help.

      • If you enjoy the game, play to have fun. If you aren’t having fun, play another game, or find another activity. That’s the one choice you have to make, and only you can make it.

    23. why no rollback? can they actually trace item and gold history over multiple transfers?

      what if you duped.gold then bought craft mats in bulk and turned all that gold into items? can they trace that?

      why did it take so long to bring the ah down? why didnt they rollback immediately?

      I sold all gems I had for 200 mil each about 10 min before ah went down and know many others that did the same. what happens next?

    24. What I wanna know, that I haven’t seen anyone post about yet, was whether or not this bug existed on PTR. Does PTR have AH to test this sorta stuff on?

      • It wasn’t on the PTR, it was only possible on the live 1.0.8

      • Reading up on it, I see that it involved RMAH, so now I understand how it didn’t get tested. Thanks!

        • there is no excuse for it to have not been tested

          the exploit didn’t exist before

          so Blizzard must have done something to cause it

          so they should have tested it internally

          ANY change to code for either AH should be reviewed by other programmers and tested thoroughly by QA

    25. The duped gold is widespread. Blizzard is bullshitting us : \only a small number of players took advantage of the exploit\. So why would it matter that some people got away with TRILLIONS of gold? So many gold got traded in so many ways, and they won’t do anything about it.
      I’ll just quit forever

      • Of course Blizzard is BS’ing us, using statistics to spin what they want to convey. 10+ million copies sold. 100,000 accounts duped gold. Approximately 1% cheated. Therefore, “only a small number of players took advantage of the exploit”, which is BS.

    26. Now that the AH is dead, I hope they will release a REAL itemization patch for 1.09, and stop worrying if they do things right it’ll ‘break’ the AH, because that bitch just got ripped in half. (Literally, everyone’s either a billionaire or still dirt poor)

      • They have a really good opportunity to get rid of the RMAH once and for all with this fiasco. Question is whether they will be brave enough to do it. It was literally their finagling with the gold selling in the RMAH that descended us all into this chaos, so maybe this can be the last straw. Please. Something.

    27. Don’t matter. can’t wait for the PS3 version. Don’t have to deal with AH issues, duping and drop rates will be like they should.

    28. I don’t understand why they don’t just do a roll-back. They should have done it as soon as they recognized the issue. The net effect of not rolling back is punishment for anyone who’s put time into the game and didn’t take advantage (knowingly or unknowingly) of the situation. My guess is in the course of a few hours during which I wasn’t even playing, my account went from relatively well-off in terms of buying power to a peon. After 100’s of hours of play I want my return on investment to at least be worth what the market legitimately supports.

      In other words, moderate and reasonable item/gold devaluation aside, I want the fruit of my efforts to be worth today what they were 24 hours ago.

    29. In other words, bans are reserved for players who don’t use the RMAH, suspensions and locks are for players that have participated a good amount on the RMAH. Why everyone that did the dupe isn’t simply banned is just sad.

    30. Once again happy to be an HC player and exempt from all this bs.

    31. This doesn’t seem like its going to fix the problem. You can ban all those who duped, but what about all those items sold at extreme prices? Do non g players who sold items at 5-100x their usual price get to keep all that gold?

    32. Shouldve just done a rollback and be done with it,. case by case takes way too much time.

    33. No rollbacks and no bans, just like any other problem. Soon, Developer QA or some other distraction to make you forget this ever happened.

      There is no end to this mess.

    34. They should of took the servers down immediately after they found out about it, rolled back to right before the patch maintenance, and then kept the AH down until they figured out how to fix this.

      This will spill over into the HC community to a small degree, but I think most of the HC players are smart enough to not get SC gold for a while

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