The RMAH has certainly had its troubles since launch, what with funds going AWOL and cryptic and contradictory messages from Blizzard technical support.
Another example was posted in our forums today by lowkeylai which unfortunately highlights the shambles the support system is still in, and this time it’s not about being duped out of money. This item was sold and the sale confirmed by the RMAH system. The money for the sale didn’t appear, and when lowkeylai followed up, Blizzard said the auction had failed but the RMAH shots contradict that. Looking through the correspondence from support, you can’t help but wonder what exactly is going in the support centre. The support team can’t seem to do anything with RMAH problems and ultimately it’s the player that’s losing out.
While lowkeylai was not out of pocket because he was selling the item, the time invested to source the item should be taken into account. For Blizzard support to respond with “we’ve investigated and the auction was marked as failed” is no comfort to players. As the support states, the item can not be reinstated so it has quite simply disappeared into the ether losing a potential $186 for lowkeylai.
It is looks like there are standard replies going out from support in the hope the issue simply dies down and the customer goes away. Regarding this particular case, one response at the bottom reads “We hope you continue to enjoy your experience in World of Warcraft”. Last time I checked there were no Orcs in Diablo 3.
After many support messages lowkeylai does end up losing his temper a bit after his patience has been tested, but you can sympathise somewhat because of the run-around he was receiving and the loss of the item.