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Title Author Time Forum Dev Posts
Game will not start goes to a white screen FattyMcFat, Let's first try this out, go into your Documents\Diablo III folder and then delete the D3prefs.txt file. Once that is deleted, try running the game again. If the issue persists, please pos… Dankorii 5 days ago January 13, 2017, 4:54 pm Technical Support 1
Sound laggs after skill spamming ShattixX, Please post your DXDIAG file (Not the MSInfo) so we can get more information about your computer. Here's a support article that will show you how to get the DXDIAG: Obtaining System Files On… Dankorii 5 days ago January 13, 2017, 4:44 pm Technical Support 2
Characters Missing or Logging Into The Wrong Region - 1/12/17 Hey folks, We've recently seen some reports of people logging in and noticing that all of their characters are missing. This mainly happens when logging into the wrong region. For example, if your cha… Dankorii 5 days ago January 13, 2017, 2:49 pm Technical Support 1
Lost all characters MaRtIn, I just checked your account and the characters are still there. Please check that the correct region is selected for the Battle.net app and for the game. The Battle.net region is selected from… Dankorii 5 days ago January 13, 2017, 1:59 pm Technical Support 2
cannot connect to servers Hunjiin, Let's try power cycling the connection and flushing the DNS. Here's a support article with steps on how to do the power cycle. Here's a support article with how to flush the DNS. Once both of… Dankorii 6 days ago January 12, 2017, 3:34 pm Technical Support 1
Log in - Problem KingCabbage, I checked your account and you are logging into the US region. Your characters are in the EU region. Please make sure that the drop down menu above the Play button shows Europe as being s… Dankorii 6 days ago January 12, 2017, 3:26 pm Technical Support 1
A New Patch is Available... NOPE TridentRPG, Let's try running the Scan and Repair tool to see if that helps. Here's a support article that will help with that: Repairing Blizzard Games _______________________________________________… Dankorii 6 days ago January 12, 2017, 3:08 pm Technical Support 1
I can't open/load the game. There are a few steps I would try first: 1) Reset your network to clear any residual connections and cache. 2) Flush the DNS Cache. 3) Use Google's DNS. Let us know how it goes, and we can work from t… Velnrak 1 week ago January 11, 2017, 2:43 pm Technical Support 1
European stuck on Americas server. Hi redji, let's try a few things, and see if they help: 1) Run as Admin. 2) Delete the Diablo III folder in Documents (Documents/Diablo III). 3) Delete the Battle.net Cache folder. 4) Power Cycle your… Velnrak 1 week ago January 11, 2017, 2:39 pm Technical Support 1
Awful framerate/stuttering after 2.4.3 We've been busy gathering reports on the various experiences players have had with the new 64-bit client post-patch. We're hard at work testing a client update that should hopefully resolve the majori… Nevalistis 1 week ago January 9, 2017, 8:43 pm Technical Support 1
Cannot find 2.4.3 patch We're looking into an issue right now with the Battle.net Desktop App having trouble patching our games, it's not just for Diablo III. They're working as fast as they can to get it resolved. Omrakos 2 weeks ago January 6, 2017, 4:46 pm Technical Support 1
Bad graphics even on max settings BigBoss, Could you please post some information about your computer? You can find this information in the Direct X Diagnostic Tool: Press Windows Key + R. Type DxDiag and press Enter. In the DxDiag wi… Omrakos 2 weeks ago January 6, 2017, 4:35 pm Technical Support 1
Restore hero (accidentally delete wrong one ) supaworm, "decided to delete the current one and bring back the one that deleted earlier then before this level 1 hero ." I'm afraid you can't do this. You can only restore the last deleted character. Omrakos 2 weeks ago January 6, 2017, 4:06 pm Technical Support 1
No sound on 2.4.3 YellowInk,, Ok, so here's where the problem lies. 2017.01.05 19:50:11.646000200 Selecting driver 0 (Headphones (High Definition Audio Device)) 2017.01.05 19:50:11.649335500 Speaker Mode: 7.1 2017.01.0… Omrakos 2 weeks ago January 5, 2017, 9:07 pm Technical Support 3
Gray Loading Screen TBear, Could you please post some information about your computer? You can find this information in the Direct X Diagnostic Tool: Press Windows Key + R. Type DxDiag and press Enter. In the DxDiag wind… Omrakos 2 weeks ago January 4, 2017, 8:46 pm Technical Support 2
Diablo III was unable to Intialize D3D Issue Vst, Could you please post some information about your computer? You can find this information in the Direct X Diagnostic Tool: Press Windows Key + R. Type DxDiag and press Enter. In the DxDiag window… Omrakos 2 weeks ago January 4, 2017, 7:34 pm Technical Support 1
D3 crashes during startup Ashikaga, It is ending abruptly, and without an error being indicated which is what I was looking for. The next lines should have been something like: (as taken from my D3Debug.txt file from several d… Omrakos 3 weeks ago December 27, 2016, 1:39 pm Technical Support 2
the game not showing that i have it!! DEATHDEALER, The Battle.net account from which you've posted only has the original Diablo II license on it and currently has no characters. There's no indication in our records of the account that it … Omrakos 3 weeks ago December 26, 2016, 9:34 pm Technical Support 1
[PC] World of Warcraft Legion Digital Deluxe Helm Cynesige, Try creating a new character on the account and then check to see if it's in the in-game mail, bottom left of screen, or if it's already in the transmog helm list you see in the Wardrobe. It… Omrakos 4 weeks ago December 23, 2016, 5:01 pm Technical Support 1
Loading Screen covering game Icesurfer7, Let's start by examining your computer's configuration. You can find this information in the Direct X Diagnostic Tool: Press Windows Key + R. Type DxDiag and press Enter. In the DxDiag win… Omrakos 4 weeks ago December 23, 2016, 2:45 pm Technical Support 1
RX480 8GB - Game has blurry/fuzzy line when moving Motion, Sounds like you're just seeing screen tearing which can happen without Vsync enabled. I'd imagine if that were the case, it wouldn't show up in a screenshot. Omrakos 4 weeks ago December 23, 2016, 1:40 pm Technical Support 1
Bug avec le féticheur p421c, I'm sorry but this is an English-speaking only forum. Please post here if you would instead: https://eu.battle.net/forums/fr/d3/4437171/ Omrakos 4 weeks ago December 22, 2016, 3:31 pm Technical Support 1
Diablo 2 username and password cody, There have been patches to the game since you last used it which means they would have done a system purge to remove expired accounts at the same time. There isn't any way to get back an expired… Omrakos 4 weeks ago December 21, 2016, 2:46 pm Technical Support 1
Trial to Standard Edition Resolved via a support ticket/web chat Omrakos 4 weeks ago December 20, 2016, 12:58 pm Technical Support 1
Diablo III Trial > Full Game Issue PrawnzBoy, "You would think one you bought it you should be able to up load it and deleted it as many times as you want." You can as long as you use the same Battle.net account. Try using your other B… Omrakos 4 weeks ago December 19, 2016, 4:43 pm Technical Support 4
code 53 Resolved via a Support ticket. Omrakos 4 weeks ago December 19, 2016, 2:23 pm Technical Support 1
Green screen when running at 4k resolution I have the same problem at home on a 55" 2015 Vizio M series UHDTV running on an EVGA GTX 980 Ti Hybrid (AIO water cooled). It's got nothing to do with the game though, It happens in Windows just powe… Omrakos 4 weeks ago December 19, 2016, 1:59 pm Technical Support 1
D2 US-West Botting Problem JLocker, Please post any Diablo II questions you have like this over in the Classic General Discussion forum. https://us.battle.net/forums/en/bnet/12790218/?page=1 Omrakos 4 weeks ago December 19, 2016, 1:40 pm Technical Support 1
Registration of Game Key Rickster, A game key can only be used one time to add a game client to a Battle.net account. Once it's been used, it can not be used again. As Timberwolf has stated, you will need to purchase your own… Omrakos 4 weeks ago December 19, 2016, 1:35 pm Technical Support 1
app issue angrymoogle, Could you please see if the instructions in this sticky post we have above helps with your crashing? https://us.battle.net/forums/en/d3/topic/20748204992 Omrakos 4 weeks ago December 19, 2016, 1:31 pm Technical Support 1

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